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Terms & Conditions

Terms and conditions of use Our contract When you place an order to purchase an item from gamesquest.co.uk, you will receive an email confirming the receipt and details of your order. If any problems occur with the placement of your order then we will contact you with the details. As a term of our contract the sale is firm upon you receiving the dispatch email (see refunds and cancellations).

Availability


In terms of product availability, if we currently have an item(s) out of stock when you wish to place your order then we encourage you to contact us and we will be happy to send you an email as soon as we have the item(s) in stock.

If you have any queries, whether about the website, the status of an order, or about the availability of any particular product, please don't hesitate to get in touch with us.

GamesQuest
Unit 15, Bordon Trading Estate
Old Station Way
Bordon
Hampshire
GU35 9HH


Telephone: +44 (0) 1730 891346 

E-Mail: contact@gamesquest.co.uk

Our office is located within our primary warehouse allowing us to review customer orders or updates and respond to customer enquiries swiftly.

Your conduct


We expect people to conduct themselves, when using our website, in a way that will not cause the website or access to it to be impaired or damaged in anyway. You are responsible for all communication with us and content sent to us from your computer, therefore the website must be used for lawful trading purposes only.

» Use of the website for the following purposes are strictly prohibited;

» For uses in connection with a criminal offence or unlawful fraudulent activity.

» To send or use any material that is illegal and therefore damaging to the reputation of the company.

» To post non-constructive, slanderous, indecent, abusive or obscene materials that could be injurious to the company or third parties.

» To send e-mails which contain software viruses, commercial solicitation or 'spam' (namely being, chain or mass mailings).

» To do anything that causes irritation, inconvenience or anxiety amongst staff and service users.

Review and Feedback


We trust you will be delighted with the goods and service we provide. However should you be in anyway disappointed with our service please contact us directly, email contact@gamesquest.co.uk or telephone +44 (0) 1730 891346 in order that we may seek to rectify the issue.

If you as a customer are to post anything defamatory about the company whilst you are an existing customer of ours, then we reserve the right to remove, use or reword such comments. If you are unhappy with the service which we have provided we would prefer that you contact us immediately. Upon discussion we would hope that any issues you have with the service we have provided can be resolved.

We welcome our customers suggestions for how we may improve our service along with reviews of our products. Through customer feedback we hope to expand our product review sections within the website and provide a further useful database of information for prospective purchasers.