UK & ROW Fulfilment Update - 10th October

UK & ROW Fulfilment Update - 10th October

Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the UK & ROW Fulfilment Update.


Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.

A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.

Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.


The Deck of Many Animated Spells:
The Deck of Animated Spells is currently in the process of being fulfilled. Unfortunately, some backers who had previously already received their order will have now received or will soon receive a second duplicate order as a result of a clerical error.

We sincerely apologise for the error and inconvenience caused, and we ask that any backers who have been affected to contact our customer service team.

UK Backers: Please contact our customer service team with the following subject title:
The Deck of Many Animated Spells – UK – Duplicate Order - [NAME]

EU Backers: Please contact our customer service team with the following subject title:
The Deck of Many Animated Spells – EU – Duplicate Order - [NAME]

To contact our customer service team please submit a ticket here:

Alternatively, if a second parcel delivery attempt is made, please refuse the parcel if possible. After refusal, the package will be returned to sender with no more action necessary.



Blog Corrections:
-

    

With that said, let’s get to it…

———————————————————————————————————————————————————————————————————————————————————————————

 

Get your flicking finger ready to see off the Space Pirates in the latest expansion for FlickFleet, the space battle dexterity game that Tabletop Gaming Magazine rated 'Must-Play'.

Click Here To Follow Flick Fleet

LAUNCHING 17TH OCTOBER 2023!!!

———————————————————————————————————————————————————————————————————————————————————————————

 

As always, the information below is the best projection we can currently give of our schedule over the next few weeks.

Fully Dispatched

 *Please allow one week to receive a dispatched/tracking email

Alpujarras + Fisheries of Gloucester // Dr Finn's Games 
Cubeamajigs // Hit Point Press
Kinfire Chronicles: Night's Fall // Incredible Dreams Studio
Legends of 16-Bit Game Development // Raster Scroll 
Moon // Sinister Fish Games
The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild



Fulfilment Underway

 

Binding of Isaac: Requiem // Maestro Media
Cubed: Next Level Dominos // Friendly Rabbit
The Fifth Edition Gamemaster's Survival Guide // DMDave Publishing
Hull Breach // Anodyne Printware
Keyforge: Winds of Exchange // Ghost Galaxy, Inc
Lawyer Up D1 & S2 // Rock Manor Games
Moon // Sinister Fish Games
Mosaic Expansion: Wars & Disasters // University Games
Robot Quest Arena // Wise Wizard Games
The Deck of Many Animated Spells, Tarot and More for 5e // Hit Point Press
The Oracles of Aughra // Sarsen Games
Utopia // Gravity Games
Vampire: The Masquerade - CHAPTERS // Flyos
Vindication 3 Rectification Kit // Orange Nebula


Final Administrative Checks

 
-
 

Project Data Analysis

Alphabet Stoop // Pops & Bejou

ATLAS // Moonlight Maps

Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight ClubBroken Tales

Call of Kilforth // Hall or Nothing Productions

Cyberpunk Red: Combat Zone // Monster Fight Club

Deliverance // Lowen Games, LLC

Ducks in Tow and the Bugs & Slugs Expansion // First Fish Games

Dungeon Scribe's Magical Oddities Card Decks // Dungeon Scribe

Exordium: Ionna - Chaos & Pirate Setting for 5E // Seventh Sense Studio (On site. Not yet started Project Data Analysis.)

FatesEnd: Furhaven // Kimbolt LLC (On site. Not yet started Project Data Analysis.)

HECKNA //  Hit Point Press

Injuries & Vile Deeds // Lone Colossus

Kabula // Stranger Games Studio

Keyforge: Winds of Exchange // Ghost Galaxy, Inc
(CN Hub)

Nordic Heritage Collection - Vedur // Gamia Games (On site. Project Data Analysis not yet started.)

Overisles // Hatchlings Games

Return to Dark Tower // Restoration Games

The Red Dragon Inn 9 // SlugFest Games 

Unfair Expansion // Good Games USA (On site. Project Data Analysis not yet started.)

Unition // Lumohedron (On site. Project Data Analysis not yet started).

Vampire Hunter D: Message from Mars // Unified Pictures

Weimar // Skellig Games

———————————————————————————————————————————————————————————————————————————————————————————

 

Proxy War Kickstarter

 
Proxy War is the ultimate 2-8 player game of cooperation and competition where players become dictators, rebels, and greedy foreign powers. This epic strategy board game has different victory objectives for different players and every 4-8 player match has 2 winners. Live on Kickstarter until 03/11/2023.

———————————————————————————————————————————————————————————————————————————————————————————

 

Click Here To Back Now!

———————————————————————————————————————————————————————————————————————————————————————————


Awaiting Project Arrival From Port 

 

Keyforge: Winds of Exchange // Ghost Galaxy, Inc (AU Hub)

Project On The Water/In The Air

 

Age of Rome // Teetotum Games Studio

Bark Avenue // TerreDice Games

Dungeons of Doria // Viktor Ahrens

Feralis: Osscure Land // Deer Games Studio Cultivate

Heliana's Guide to Monster Hunting // Plane Shift Press LLC 

Ivion Season 2: Winter's Bite // Luminary Games

Kuiperium // Whitewater Castle

Mantle of the Keeper // Strong Box Games

Tentacle Kitty // Tentacle Kitty

The Dark Crystal 40th Anniversary Library // BOOM!

Unsettled // Orange Nebula 


Future Projects

-

 

Held For Additional Checks



 

————————————————————————

So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.

That’s it for this week, see you next time.

Back to blog

17 comments

Hello GamesQuest staff,

I’m wondering why Unsettled is in the “Project On The Water/In The Air” category and not the “Awaiting Project Arrival From Port” one or even the “Project Data Analysis” stage?

It’s been more than 4 days since the One Truth cargo ship transporting the UK/E& copies has left Southampton.

Are they not with you yet?

Thanks in advance,
Mihai

Mihai

To reiterate a few comments, MFC stated that borderlands would be sent early October based on information from you guys, I’m due for a house move over seas and hoped this would have arrived before then over 5 weeks ago, I have sent a ticket to support and really hope that I can change the address as the current delay looks like its gonna cost me more money as when I previously attempted to change the address through the backerkit I was not allowed as it was locked and got no reply to my request from MFC on that matter.

Joseph

Hi there! Sorry but you once again read my message on the previous blog incorrectly. Not asking when you’re dispatching for Unfair.

You are waiting on base game stock coming from the USA so you can fulfill the expansion, to UK backers.

Just wondering when this USA base stock is expecting to hit your warehouse so you can begin data analysis. Trying to be as clear as I can :)

Hope you have a great week!

Miles

Ghost Galaxy said Keyforge should be dispatched yesterday. Why keyforge(CN hub) is still in PDA? Where is my pledge? Attach Ghost Galaxy’s recent update.

“All Other Deliveries at or Near Completion
As mentioned in our last update, All other rewards been dispatched by the local GamesQuest hubs for local delivery. This means all non-Australian backers should have received a shipment confirmation email or have received their product.”

Kering

Hi, you said last week keep an eye on next week’s update for borderlands and then we recieved confirm your address emails. Is it still pda or is it further along now?

Arron

Leave a comment