Frequently Asked Questions

Where is your store?

Answer :
Unfortunately, we do not have retail premises. Our Head Office is an active warehouse, and we are not able to accommodate customers looking to browse stock.

How and when can I raise a CS ticket?

Answer :
For damages, missing items, or missing parts, please contact our customer service team here.

Please don't contact CS for an update on a project - that information will be available in our weekly fulfilment blog which can be located here.

Can I collect my order?

Answer :
Unfortunately not. As we do not have a retail storefront and operate out of an active warehouse, we cannot ensure the safety of visitors to our site.

How do I get an update on the progress of my order?

Answer:
For the latest fulfilment updates, please see our fulfilment blog here.

If you are awaiting an order, a notification email will be sent once your order has been dispatched and scanned into the courier's system.

Does GamesQuest only offer logistical advice for my campaign?

Answer :
No, we offer advice on all the critical aspects of how to succeed with your campaign.

Please contact info@gamesquest.co.uk for further information.

Should I engage with GamesQuest prior to my crowd funding campaign?

Answer :
We recommend early engagement, yes. A logistics strategy before you launch can be crucial factor in your success or failure.

I am trading at a convention in the UK, and I need to get my stock to the event, can you help?

Answer :
Yes. For support in the movement of your goods please contact: events@gamesquest.co.uk

I would like to trade at a convention in the UK, but not UK VAT registered. What do I do?

Answer :
We are able to act as a VAT agent to assist you selling in the UK. For more information please contact: events@gamesquest.co.uk

I would like my game to have a presence at a convention in the UK, but I'm not able attend. How can you help?

Answer :
Please contact our events team at events@gamesquest.co.uk for further information on how we can assist you.