Where is your store?
Answer :
Unfortunately, we do not have a retail premises. Our Head Office is an active warehouse and we are not able to accommodate customers looking to browse stock.
How, and when, to raise a CS ticket?
Answer :
Damages/missing items/missing parts. How long to wait before contacting us regarding a 'lost' order. Please don't contact for an update on the project - that information will be available in our blog.
Can I collect my retail order?
Answer :
Unfortunately not. As we do not have a retail front and operate out of an active warehouse we can not ensure the safety of visitors to our site.
Should I engage with GamesQuest prior to my crowd funding campaign?
Answer :
Yes. A logistics strategy before you launch can be crucial factor to success or failure.
How long before the launch of the campaign should I engage?
Answer :
We say at least 2 months, however the sooner the better.
Does GamesQuest only offer logistical advice for my campaign?
Answer :
No, we offer advice on all the critical aspects of how to succeed with your campaign.
Will it cost me anything to sign up with GamesQuest?
Answer :
No. We offer a free 1 hour pre-consultive meeting and when you commit to being our partner, we are all yours for duration, succeed or fail. We profit when we ship your parcels.
Would you be interested in purchasing my products to sell on your website?
Answer :
We are a specialist retailer focusing on the latest, and greatest, broad games and associated products brought to the market through crowdfunding platforms such as Kickstarter, and Gamefound. If you are looking for fulfilment solutions for a product you are about to/have recently launched, please reach out to: info@gamesquest.co.uk and we can discuss post fulfilment sales options with you for this, or any previous products you have.
I am trading at a convention in the UK and need to get my stock to the event, can you help?
Answer :
Yes. For support in the movement of your goods please contact: steph@gamesquest.co.uk
I would like to trade at a convention in the UK, but am not UK VAT registered. What do I do?
Answer :
We are able to act as a VAT agent to assist you selling in the UK, for more information please contact: events@gamesquest.co.uk
I would like my game to have a presence at a convention in the UK, but am not able to attend. How can you help?
Answer :
Please see our Show Calendar for the events we will be attending. If you would like to have your game demonstrated at one of these events please contact: events@gamesquest.co.uk
How do I sign up to work at a convention?
Answer :
Please contact: events@gamesquest.co.uk and we will add you to our mailing list.
How do I get an update on the progress of my order?
Answer :
Check out our blog for the latest fulfilment updates, plus our Social Media channels for announcements.