UK & ROW Fulfilment Update - 11th April

UK & ROW Fulfilment Update - 11th April

Greetings one and all, and welcome back to the GamesQuest.co.uk website! Thank you for finding us for another installment of the UK & ROW Fulfilment Update. 

There will be no episode of GamesQuestions this week. GamesQuestions will return on Thursday 20th April.

Keep an eye on our social channels for fulfilment updates and news.

 

Customer Service Update:

We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 17 working days. We would like to apologies the delay and for any inconvenience caused.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduced its priority. Please do not respond to your support ticket to avoid further delays.

 

Fulfilment Update: 

We are currently in our busiest period of the year following Chinese New Year, in which manufacturers and ports close for up to one month. As we have experienced in previous years, we are now receiving a high number of shipments due to a backlog of containers arriving from China.  

This has been exacerbated with the addition of covid shutdowns in China that affected shipments and manufacturing earlier in the year. This combination has now resulted in a higher number of shipments arriving at our warehouse in close proximity compared to previous years.  

We have planned accordingly, to ensure that the impact on our fulfilment schedule will be kept to a minimum. However, we are expecting delays over the coming weeks. 

We will continue to post regular fulfilment updates via our weekly fulfilment  blog, alongside our social media channels, to keep all backers informed on developments.  

Vindication - Orange Nebula

The fulfilment start date for Vindication is now scheduled to begin on the week commencing 24th April. Please note: This delay is due to recent changes to our fulfilment schedule. For further information please read our Fulfilment Update above.  

    

With that said, let’s get to it…

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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.

Fully Dispatched

 

Casting Shadows // Tee Turtle
Gift of Tulips (Wave 2) // Weird Giraffe
Nightmare Fuel // Gaming Ballistic
Star Realms Nova // Wise Wizards 


*Please allow one week to receive a dispatched/tracking email

Fulfilment Underway

 

Binding of Isaac: Requiem // Maestro Media
Blood and Plunder // Firelock Games LLC
Creatures 2 // Studio Agate
Final Girl Season 2 (Wave 2) // Van Ryder Games
Incantations // Metal Weave
Kapow // Wise Wizards
Maximum Apocalypse: Wasted Wilds // Rock Manor Games
Owl Plushie // MetalWeave
Scarface 1920 // Redzen Games


Final Administrative Checks


Beast 
// Studio Midhall

Cranky Chinchillas 
// Cranky Chinchillas Inc.

LAX RAX 
// Cloud Puncher Games
 
 
 

Project Data Analysis


DC Deck-Building Game 10th Anniversary // Cryptozoic Entertainment

Heroes & Hardships Core Rulebook // Earl of Fife

Rumors and Legends // 
Bigabot Games


Runeslingers The Awakening TCG // Valley Mage Games

Shogun no Katana // Post Scriptum

Vampire: The Masquerade - CHAPTERS // Flyos

Vindication 3.0 // Orange Nebula

Warline //
 EL Jay Play

What's on the Menu // Boiling Point


Awaiting Project Arrival From Port 

 
One Two Many Rabbits // Three Archers 

Thunder Road: Vendetta // QML Restoration Games

Union Stockyards // Solid Rock Games

 

Project On The Water/In The Air


Battlelords RPG & Fully Armored // 23rd Century Productions

Hull Breach // Anodyne Printware

Escape from Project Z // Raybox Games

Forbidden Lands RPG - Book of Beasts and the Bloodmarch // Free League 

League of Dungeoneers // Von Braus Publishing

Miniac // Miniac

Sorcery: Contested Realm // Erik Cyriosa

The Isofarian Guard // Sky Kingdom 


 


Future Projects

 Aegean RPG // We Evolve

Age of Sails Dice // Terratop Workshop

Alchemy & Poisoncraft // Cabal of Enchantment

Uncharted Lands // 3D Printed Tabletop

 

Held For Additional Checks

 

 

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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.

That’s it for this week, see you next time.

Back to blog

8 comments

On April 6th, you said that Riae the Graphic Novel had left your UK facility to head to the US and for us American backers to keep an eye out in our emails about shipping. I have not seen anything in my email about mine yet. Are these orders still travelling or are they stuck in customs and customs will be giving us shipping notices?

Mike

Should I be worried that the KS update for KAPOW! said the issue with the missing items would be fixed immediately, yet there’s nothing at all on this update or the FB page about it?

Sandra

What is happening about Mosaic? Forbidden Games have told us that fulfillment will start this week, yet there is no mention of it anywhere.

Michael Kavanagh

Could you post the ship Isofarian Guard is on so we can track it. Thanks

Isofarian GUARD fan

Sorry for the double post, must have had a connection issue

Stephen

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