UK & ROW Fulfilment Update - 18th July

UK & ROW Fulfilment Update - 18th July

Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the UK & ROW Fulfilment Update.


Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 18 working days. We would like to apologies the delay and for any inconvenience caused.

A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.

Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.

    

With that said, let’s get to it…

 

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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.

Fully Dispatched

 *Please allow one week to receive a dispatched/tracking email

Cognitive Drawing // Coffee Table Comics
League of Dungeoneers // Von Braus Publishing
Sorcery: Contested Realm // Erik Cyriosa
Tales From The Red Dragon Inn // Slugfest
The Search of Lost Species // QML Renegade 



Fulfilment Underway

 

Beast // Studio Midhall
(Orders for Switzerland, Iceland, and Norway remaining)
Channel WON // Pops and Bejou
Drakar och Demoner // Free League
Binding of Isaac: Requiem // Maestro Media
The Griffon's Saddlebag, Book Two // The Griffon's Saddlebag
Majesty of Dragons // Dragolisco
RPG Encounter Toolboxes - The Veiled Dungeon & The Long Road // Loke Battle Mats
Vampire: The Masquerade - CHAPTERS // Flyos
Vindication 3.0 // Orange Nebula


Final Administrative Checks


Copperforg
e
 // Slug Fest Games
The Deck of Many Animated Spells, Tarot and More for 5e // Hit Point Press Inc


Project Data Analysis


Completed Giant Days Library // BOOM! Studios

Completed Irredeemable Library // BOOM! Studios

Fragged Empire 2nd Edition // 
Design Ministries (On site, Project Data Analysis not yet started)

Hull Breach // Anodyne Printware

Moon
//
Sinister Fish Games

Race! Formula 90 // Gotha Games

Snap Ship Tactics // 
Snap Ships LLC 


Awaiting Project Arrival From Port 


-

Project On The Water/In The Air

Awkward Guests: The Walton Case
Deliverance
// Lowen Games, LLC

Keyforge: Winds of Exchange // Ghost Galaxy, Inc

K
infire Chronicles: Night's Fall // Incredible Dreams Studio

Kabula // Stranger Games Studio

Lawyer Up D1 & S2 // Rock Manor Games

Legends of 16-Bit Game Development // Raster Scroll 

Miniac // Miniac

Robot Quest Arena // Wise Wizard Games

The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild

The Tremendous Tome of Epic Dungeons // Dave Taylor Miniatures

Unfair Expansion // Good Games USA

Unition // Lumohedron

Utopia // Gravity Games


Future Projects


Age of Sails Dice
 // Terratop Workshop

Alchemy & Poisoncraft // Cabal of Enchantment

 

 

Held For Additional Checks

 

 

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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.

That’s it for this week, see you next time.

Back to blog

5 comments

Thank you for your answer!

Tom G

Hello Tom! Thanks for popping by this week. We have reached out to the publisher to see if they would like to be included on the blog. They have now confirmed so we have now added KeyForge to the blog, and it can be located under the on the water section :).

Hello nclshel. We are still currently stock checking and processing the stock that arrived from the stock transfer. Once fulfilment has started, we will also make a post across our socials to keep backers up to date. :)

Hello, Kenji. The Rectification kits are still currently on their way to our warehouse. We are expecting the rectification kits to arrive mid-August, which will then be processed and added to the fulfilment queue. We don’t have a fulfilment shipping date, but we hope the information above is helpful in the meantime. :)

- Team GamesQuest

Team GamesQuest

Is there any information about the Vindication rectificaton kits?

Kenji

Hi, did the beast shipping begin for the remaining countries?

nclshel

Hey there! I was wondering where the status of keyforge can be seen (ghost galaxy gsmes). We are led to believe that it should be on the water..

Tom G

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