UK & ROW Fulfilment Update - 11th July

UK & ROW Fulfilment Update - 11th July

Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the UK & ROW Fulfilment Update.


Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 18 working days. We would like to apologies the delay and for any inconvenience caused.

A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.

Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.

    

With that said, let’s get to it…

 

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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.

Fully Dispatched

 *Please allow one week to receive a dispatched/tracking email

2070 // Van Ryder Games
Aegean RPG // We Evolve
Owl Plushie (Wave 2) // MetalWeave
Raiders of the Serpent Sea // Runic Tales



Fulfilment Underway

 

Beast // Studio Midhall
(Orders for Switzerland, Iceland, and Norway remaining)
Cognitive Drawing // Coffee Table Comics
Binding of Isaac: Requiem // Maestro Media
League of Dungeoneers // Von Braus Publishing
Majesty of Dragons // Dragolisco
Sorcery: Contested Realm // Erik Cyriosa
Tales From The Red Dragon Inn // Slugfest
Vampire: The Masquerade - CHAPTERS // Flyos
Vindication 3.0 // Orange Nebula


Final Administrative Checks


RPG Encounter Toolboxes - The Veiled Dungeon & The Long Road
 
// Loke Battle Mats

The Search of Lost Species 
// QML Renegade 


Project Data Analysis


Fireball Island: The Curse of Vul-KarChannel WON // Pops and Bejou

Completed Giant Days Library
 //
 BOOM! Studios

Completed Irredeemable Library // BOOM! Studios

Copperforge // Slug Fest Games

Cubeamajigs // Hit Point Press

Hull Breach // Anodyne Printware

Moon
//
Sinister Fish Games (in queue, project data analysis not yet started)

Race! Formula 90 // Gotha Games

The Deck of Many Animated Spells, Tarot and More for 5e // Hit Point Press Inc


Awaiting Project Arrival From Port 


Drakar och Demoner 
// Free League


Project On The Water/In The Air

Awkward Guests: The Walton Case
Deliverance
// Lowen Games, LLC

Fragged Empire 2nd Edition
// Design Ministries

K
infire Chronicles: Night's Fall // Incredible Dreams Studio

Legends of 16-Bit Game Development // Raster Scroll 

Miniac // Miniac

Robot Quest Arena // Wise Wizard Games

Snap Ship Tactics // Snap Ships LLC 

The Griffon's Saddlebag, Book Two // The Griffon's Saddlebag

The Tremendous Tome of Epic Dungeons // Dave Taylor Miniatures

Unfair Expansion // Good Games USA

Unition // Lumohedron

Utopia // Gravity Games


Future Projects


Age of Sails Dice
 // Terratop Workshop

Alchemy & Poisoncraft // Cabal of Enchantment

The Artemis Odyssey + Satellites & Commanders // 
Grand Gamers Guild

 

 

Held For Additional Checks

 

 

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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.

That’s it for this week, see you next time.

Back to blog

8 comments

Hello Chris! Thank you for popping by this week and leaving a comment. The team who run the blog are notified once the shipment is booked and it would seem on this occasion, as mentioned in your comment, that it has not left China yet. We have moved Artemis Odyssey to future projects for the time being and made a note of Satellites and Commanders for you too . Sorry for any confusion caused there. For ETA’s we would recommend keeping an eye on the KS page for the time being :).

- Team GamesQuest

Team GamesQuest

Hey guys, there seems to be a difference of opinion between you guys and Grand Games Guild (GGG) on where the stock is for the Artemis Odyssey (and also The Artemis Project Satellites and Commanders, which are both being shipped together so can you add it to the list??).
GGG are saying that it’s still at the port in China and there has been many an email between you and the factory to try and get this on a boat. Are you able to clarify if it is on the water yet and its likely ETA to port? Cheers.

Chris

Hi Darell,

Sorry to have missed Moon off the blog, it’s now been added under Project Data Analysis. Just to confirm, the stock for Moon arrived on the 10th July, and is currently going through our standard checks. The Project Data Analysis stage has not started yet, but we’ve left a note of this on the blog for you :)

- Team GamesQuest

Team GamesQuest

Any news when moon fulfilment will Launch. Do see it on the list but i know you have it in the warehouse.

Darell Parkinson

Hello nclshel!

We were waiting for a stock transfer to arrive to fulfil the remaining orders. The stock has now arrived and the team will need to stock check to ensure everything is account for before we proceed to picking, packing and sending out the remaining orders. :)

- Team GamesQuest

Team GamesQuest

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