EU Fulfilment Update - 10th October
Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
Questions
Please leave your questions in the comments section below. A member of of marketing team will respond and provide any information that we are able to share as soon as possible.
Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.
A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.
Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.
Vampire: The Masquerade - CHAPTERS
We have been in close communication with our courier, Parcelforce regarding the on-going issues of customs clearance via GLS/German Customs. The issue has affected a small number of orders, and after an in-depth investigation conducted by Parcelforce, we have been made aware of a transmission error, which has resulted in a portion of orders failing to update with the correct customs data despite having been transmitted.
After multiple meetings, we have been reassured that affected orders can now be re-processed and are expected to clear customs. The remaining orders which are ready to be dispatched will be collected via the courier within the next few days from our UK Hub. For orders that are currently being held at customs, we have been assured that now proof of payment has been provided, these orders will now also clear customs.
Please note: A number of orders that are being re-processed will require new tracking information which will be sent via email. We sincerely apologise for the inconvenience caused by factors outside of our and the publisher’s control and understand the frustration the situation has caused.
We will continue to monitor the situation and provide further updates where necessary.
In the meantime, if backers are missing any items from their order on delivery, please contact our customer service team here.
Please see our FAQ's for reference on all Vampire: CHAPTERS updates here.
The Deck of Many Animated Spells:
We sincerely apologise for the error and inconvenience caused, and we ask that any backers who have been affected to contact our customer service team.
UK Backers: Please contact our customer service team with the following subject title:
The Deck of Many Animated Spells – UK – Duplicate Order - [NAME]
The Deck of Many Animated Spells – EU – Duplicate Order - [NAME]
To contact our customer service team please submit a ticket here:
Alternatively, if a second parcel delivery attempt is made, please refuse the parcel if possible. After refusal, the package will be returned to sender with no more action necessary.
With that said, let’s get to it…
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Get your flicking finger ready to see off the Space Pirates in the latest expansion for FlickFleet, the space battle dexterity game that Tabletop Gaming Magazine rated 'Must-Play'.
Click Here To Follow Flick Fleet
LAUNCHING 17TH OCTOBER 2023!!!
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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.
Fully Dispatched
| Alpujarras + Fisheries of Gloucester // Dr. Finn's Games |
| Cubeamajigs // Hit Point Press |
| Moon // Sinister Fish Games |
| Legends of 16-Bit Game Development // Raster Scroll |
Fulfilment Underway
| Cubed: Next Level Dominos // Friendly Rabbit |
| Gamemaster Survival Guide // DMDave Publishing |
| Hull Breach // Anodyne Printware |
| KeyForge: Winds of Exchange // Ghost Galaxy, Inc. |
| Kinfire Chronicles: Night's Fall // Incredible Dreams Studio |
| Lawyer Up D1 & S2 // Rock Manor Games |
| League of Dungeoneers // Von Braus Publishing |
| Mosaic Expansion: Wars & Disasters // University Games |
| Robot Quest Arena // Wise Wizard Games |
| The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild |
| The Deck of Many Animated Spells, Tarot and More for 5e // Hit Point Press |
| Vampire: The Masquerade - CHAPTERS // Flyos (English language editions) |
| Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions) |
Final Administrative Checks
Project Data Analysis
Alpujarras + Fisheries of Gloucester // Dr Finn's Games (On site. Project Analysis not yet started).
Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight Club
Call of Kilforth // Hall or Nothing
Cyberpunk Red: Combat Zone // Monster Fight Club
Deliverance // Lowen Games, LLC
Ducks in Tow and the Bugs & Slugs Expansion // First Fish Games
Exordium: Ionna - Chaos & Pirate Setting for 5E // Seventh Sense Studio (On site. Project Data Analysis not yet started).
HECKNA // Hit Point Press
Kabula // Stranger Games Studio
Overisles // Hatchings Games
Return to Dark Tower // Restoration Games
The Red Dragon Inn 9 // SlugFest Games
Unfair expansion - Comicbook, Hacker, Kaiju, Ocean & Solo. // Good Games USA (On site. Project Data Analysis not yet started).
Unition // Lumohedron (On site. Project Data Analysis not yet started).
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Click Here To Back Now!
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Awaiting Project Arrival From
Project On The Water/In The Air
ATLAS // Moonlight Maps
Bark Avenue // TerreDice Games
Miniac // Miniac
Unsettled // Orange Nebula
Future Projects
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Held For Additional Checks
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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
5 comments
Got a “tracking” for Borderlands®: Mister Torgue’s Arena of Badassery™, Had to send a pdf to:
“To advance the import process and customs formalities, which are mandatory, download and fill in the document by clicking HERE, authorizing our customs agent and send it to the following email: customs.import@gls-spain.es”
5 days and still not news, still in United Kingdom… EU friendly…
Thank you for responding, but mentioned e-mail is from your company (fulfilment@questgames.co.uk) and the title is “Your Wise Wizard Games order has been shipped!”. And it says “Your Wise Wizard Games order has been shipped! Your parcel should be with you within the next 4 – 7 working days.” So if that’s supposed to be just an info about shipping being booked it’s a bit misleading :(
Hi Toszauka,
It’s possible you received an email from the shipping company advising you that the shipping had been booked, rather than dispatched. Please see this article for more information.
https://gamesquest.freshdesk.com/support/solutions/articles/29000043801-i-received-my-tracking-email-weeks-ago-why-has-it-not-updated-
- Team GamesQuest :)
Hi, I would like to ask about the Return to the Dark Tower campaign. When do you expect to ship these parcels? thank you
Hi! 4th October I got an email about Robot Quest Arena saying it would arrive in 4-7 working days. But tracking seems to be frozen on first step since then, it still says just “order created” or “prepared by the sender”. Is this correct?