EU Fulfilment Update -11th July

EU Fulfilment Update -11th July

Greetings one and all, and welcome back to GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.  

GamesQuestions

We're sorry to say that GamesQuestions wont be returning for the foreseeable future. We will attempt to answer the comments and questions in the comments section below.

Customer Service Update:

We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 18 working days. We would like to apologies the delay and for any inconvenience caused.

A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.

Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.

 

Vampire: The Masquerade - CHAPTERS 

We have been in on-going communication with Flyos in relation to several reports of Vampire: The Masquerade - CHAPTERS facing issues at German customs. For orders affected, Parcelforce and GLS will be holding onto the parcels whilst we actively resolve the situation, working alongside the publisher.

For further information, please see the latest update via the Vampire: The Masquerade - CHAPTERS Facebook group. In the meantime, we recommend keeping an eye out for updates via the publisher. However, we will continue to post updates on our weekly fulfilment blog when necessary. Please know that we see your comments, understand your concerns and would like to thank you for your patience.

- Team GamesQuest

 

    

With that said, let’s get to it…

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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.

 

Fully Dispatched

*Please allow one week to receive a dispatched/tracking email.

Cognitive Drawing // Coffee Table Comics
Kapow // Wise Wizards
Raiders of the Serpent Sea // Runic Tales



Fulfilment Underway

 

2070 // Van Ryder Games
Binding of Isaac: Requiem // Maestro Media  
Compatible Playmats // Crafting Kingdoms 
Majesty of Dragons // Dragolisco 
Sorcery: Contested Realm // Erik Curiosa
Star Realms Nova // Wise Wizards 
Vampire: The Masquerade - CHAPTERS // Flyos (English language editions)
Vindication 3.0 // Orange Nebula

 

Final Administrative Checks


League of Dungeoneers // Von Braus Publishing

RPG Encounter Toolboxes - The Veiled Dungeon & The Long Road
 
// Loke Battle Mats

Tales From The Red Dragon Inn
 
// Slugfest

Vampire: The Masquerade - CHAPTERS
 // Flyos (Non-English language editions)

 

Project Data Analysis

Fireball Island

Cubemajics // Hit Point Press

Copperforge
//
Slug Fest Games 

Drakar och Demoner // 
Free League 

Hull Breach // Anodyne Printware

The Search for Lost Species // QML Renegade

 

Awaiting Project Arrival From Port 


Race! Formula 90
 // Gotha Games

 

Project On The Water/In The Air


Deliverance
// Lowen Games, LLC

Kingdoms Rise and Fall
// Garlock Games

Awkward Guests

Miniac // Miniac

Robot Quest Odyssey // Wise Wizard Games

The Griffon's Saddlebag, Book Two // The Griffon's Saddlebag

Unition // Lumohedron


Future Projects

The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild 

Legends of Void // Twoid

 

Held For Additional Checks

 

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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?

If you would like further information regarding what each header means please click here.

That’s it for this week, see you next time.

Back to blog

4 comments

Hi,

Been a long time now for the Race! formula 90 in the “awaiting arrival at dock”-section. Any updates that can be given?

Fredrik Rosenqvist

How far are we into the german customs problem? Still waiting for my Game.
Thanks…

VtM Backer

Hey Bronson, and thank you for popping by this week. We’ve checked your name on the system and can confirm your order is still waiting to be dispatched at this time. Once dispatched, you will receive a dispatch email from ourselves with tracking information.

The previous tracking you have received is the pre-alerts from the carrier. We are currently in discussion to with them in hopes of stopping the pre-alerts as we are aware of the on-going confusion they are causing within the community. We hope the above information is useful however, if you have any additional concerns, please submit a ticket at: https://gamesquest.freshdesk.com/support/solutions/29000015864 :)

- Team GamesQuest

Team GamesQuest

Hi,
I know there is still trouble with Vampire Chapters in Germany, but does this apply to us that haven’t yet received a functional tracking link? I recieved two links via parcelforce June 5th and 12th for the game, but they still have the shipping status “Adviced”. Is this normal or should I send in a ticket?

Thanks,
Bronson

Bronson Murphy

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