Greetings one and all, and welcome back to GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
We're sorry to say that GamesQuestions wont be returning for the foreseeable future. We will attempt to answer the comments and questions in the comments section below.
Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 18 working days. We would like to apologies the delay and for any inconvenience caused.
A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.
Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.
Vampire: The Masquerade - CHAPTERS
We have been in on-going communication with Flyos in relation to several reports of Vampire: The Masquerade - CHAPTERS facing issues at German customs. For orders affected, Parcelforce and GLS will be holding onto the parcels whilst we actively resolve the situation, working alongside the publisher.
For further information, please see the latest update via the Vampire: The Masquerade - CHAPTERS Facebook group. In the meantime, we recommend keeping an eye out for updates via the publisher. However, we will continue to post updates on our weekly fulfilment blog when necessary. Please know that we see your comments, understand your concerns and would like to thank you for your patience.
- Team GamesQuest
With that said, let’s get to it…
As always, the information below is the best projection we can currently give of our schedule over the next few weeks.
|Cognitive Drawing // Coffee Table Comics|
|Kapow // Wise Wizards|
|Raiders of the Serpent Sea // Runic Tales|
|2070 // Van Ryder Games|
|Binding of Isaac: Requiem // Maestro Media|
|Compatible Playmats // Crafting Kingdoms|
|Majesty of Dragons // Dragolisco|
|Sorcery: Contested Realm // Erik Curiosa|
|Star Realms Nova // Wise Wizards|
|Vampire: The Masquerade - CHAPTERS // Flyos (English language editions)|
|Vindication 3.0 // Orange Nebula|
Final Administrative Checks
League of Dungeoneers // Von Braus Publishing
RPG Encounter Toolboxes - The Veiled Dungeon & The Long Road // Loke Battle Mats
Tales From The Red Dragon Inn // Slugfest
Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions)
Hull Breach // Anodyne Printware
The Search for Lost Species // QML Renegade
Awaiting Project Arrival From Port
Moon // Sinister Fish Games
Race! Formula 90 // Gotha Games
Miniac // Miniac
Robot Quest Odyssey // Wise Wizard Games
The Griffon's Saddlebag, Book Two // The Griffon's Saddlebag
Unition // Lumohedron
The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild
Legends of Void // Twoid
Held For Additional Checks
So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.