EU Fulfilment Update - 14th March

Greetings one and all, and welcome back to GamesQuest.co.uk website! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.  

Anyhow, just a reminder that any questions left will be answered on a Thursday over on GamesQuestions. If you have any questions make sure to get them in by 9am Thursday Morning. 

Keep an eye on our social channels for fulfilment updates and news.

Customer Service Update:

We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 15 working days. We would like to apologies the delay and for any inconvenience caused.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduced its priority. Please do not respond to your support ticket to avoid further delays.

Fulfilment Update: 

We are currently in our busiest period of the year following Chinese New Year, in which manufacturers and ports close for up to one month. As we have experienced in previous years, we are now receiving a high number of shipments due to a backlog of containers arriving from China.  

This has been exacerbated with the addition of covid shutdowns in China that affected shipments and manufacturing earlier in the year. This combination has now resulted in a higher number of shipments arriving at our warehouse in close proximity compared to previous years.  

We have planned accordingly, to ensure that the impact on our fulfilment schedule will be kept to a minimum. However, we are expecting delays over the coming weeks. 

We will continue to post regular fulfilment updates via our weekly fulfilment  blog, alongside our social media channels, to keep all backers informed on developments.  

Hanamikoji: Geisha's Road // Emperors4 Games

We have previously included Hanamikoji: Geisha's Road on the EU blog due to a communication error. We would like to clarify that we are not the fulfilment house for EU orders. For further details regarding EU fulfilment, we would recommend visiting the Kickstarter page or reaching out to the publisher directly.

We would like to apologise for any confusion caused on this occasion.

With that said, let’s get to it…

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Fully Dispatched

*Please allow one week to receive a dispatched/tracking email.

Fulfilment Underway

Final Administrative Checks

 
CastleScape // Praetorian Games 

NEXUS: Arena Combat Systems // D-Verse Publishing

Power Rangers Graphic Novels // Boom! Studios