EU Fulfilment Update -18th July
Greetings one and all, and welcome back to GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
GamesQuestions
We're sorry to say that GamesQuestions wont be returning for the foreseeable future. We will attempt to answer the comments and questions in the comments section below.
Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 18 working days. We would like to apologies the delay and for any inconvenience caused.
A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.
Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.
Vampire: The Masquerade - CHAPTERS
We have been working closely with Flyos and Parcelforce to resolve orders that have been affected by customs issues, which resulted in customs authorities requesting further information. (For further information, please see Kickstarter update #76).
Unfortunately, the requested additional paperwork provided in the allotted time frame has been rejected by customs. We were notified on Monday, July 17th, via Parcelforce that affected orders are now to be returned to our UK hub, despite requesting further delays to ensure that the details requested could be received.
We sincerely apologise for the additional delay caused by factors outside of our and the publisher’s control. Please know that all parties involved have been working nonstop to resolve customs difficulties. Once returned, Vampire: The Masquerade orders will be reshipped immediately to avoid any further delays.
- Team GamesQuest
With that said, let’s get to it…
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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.
Fully Dispatched
| Sorcery: Contested Realm // Erik Curiosa |
| Tales From The Red Dragon Inn // Slugfest |
Fulfilment Underway
| 2070 // Van Ryder Games |
| Binding of Isaac: Requiem // Maestro Media |
| Compatible Playmats // Crafting Kingdoms |
| Drakar och Demoner // Free League |
| League of Dungeoneers // Von Braus Publishing |
| Majesty of Dragons // Dragolisco |
| RPG Encounter Toolboxes - The Veiled Dungeon & The Long Road // Loke Battle Mats |
| Star Realms Nova // Wise Wizards |
| The Search for Lost Species // QML Renegade |
| Vampire: The Masquerade - CHAPTERS // Flyos (English language editions) |
| Vindication 3.0 // Orange Nebula |
Final Administrative Checks
Cubemajics // Hit Point Press
Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions)
Project Data Analysis
Fragged Empire 2nd Edition // Design Ministries (On site, Project Data Analysis not yet started)
Hull Breach // Anodyne Printware
Moon // Sinister Fish Games
Race! Formula 90 // Gotha Games (On site, Project Data Analysis not yet started).
Snap Ship Tactics // Snap Ships LLC
Awaiting Project Arrival From Port
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Project On The Water/In The Air
Deliverance // Lowen Games, LLC
KeyForge: Winds of Exchange // Ghost Galaxy, Inc.
Kabula // Stranger Games Studio
Kingdoms Rise and Fall // Garlock Games
Legends of 16-Bit Game Development // Raster Scroll
Miniac // Miniac
Robot Quest Odyssey // Wise Wizard Games
The Griffon's Saddlebag, Book Two // The Griffon's Saddlebag
Unition // Lumohedron
Future Projects
The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild
Legends of Void // Twoid
Held For Additional Checks
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So, there it is, we hope it’s been useful to you and you’ve found what you were
looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
11 comments
Can you confirm whether all fulfillments of Dungeoneers are sent out? I was expecting to have received a tracking email by now :o
Hi Team GamesQuest,
I’ve opened a ticket on the 29th of June and have still not received any kind of answer regarding my ticket. Is the new response-time
bigger than 25 days by now?
Hello M. P. We are sorry that your experience has been affected by our current response time, we completely understand, and please know we have taken steps to help reduce the response time. We have hired multiple new team members to join the customer service team, however, it takes a number of months for members of staff to be fully trained which is why the response time has remained high. We have also recently expanded the the further, and we expect to see the current response time reduce shortly.
Once again, we apologies for the inconvenience caused.
- Team GamesQuest
Hello Tarek. Thank you for leaving a comment this week and we are sorry that you have only received the core game in your order. Can you please drop us a message via Facebook @GamesQuest and we will be able to look into your order for you.
- Team GamesQuest
Hello Vtm backer. We are waiting for the final confirmation return date from the carrier at this time. We want to make sure that any information we share is 100% accurate to avoid any further disappointment, so we will update the blog post as soon as we have a more finalised date on when we are expecting affected orders to arrive at the warehouse.
- Team GamesQuest