EU Fulfilment Update - 19th September

EU Fulfilment Update - 19th September

Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.  


Please leave your questions in the comments section below. A member of of marketing team will respond and provide any information that we are able to share as soon as possible.

Customer Service Update:

We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.

A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.

Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.


Vampire: The Masquerade - CHAPTERS 

We have been in close communication with our courier, Parcelforce regarding the on-going issues of customs clearance via GLS/German Customs. The issue has affected a small number of orders, and after an in-depth investigation conducted by Parcelforce, we have been made aware of a transmission error, which has resulted in a portion of orders failing to update with the correct customs data despite having been transmitted.

After multiple meetings, we have been reassured that affected orders can now be re-processed and are expected to clear customs. The remaining orders which are ready to be dispatched will be collected via the courier within the next few days from our UK Hub. For orders that are currently being held at customs, we have been assured that now proof of payment has been provided, these orders will now also clear customs.

Please note: A number of orders that are being re-processed will require new tracking information which will be sent via email. We sincerely apologise for the inconvenience caused by factors outside of our and the publisher’s control and understand the frustration the situation has caused.

We will continue to monitor the situation and provide further updates where necessary.

In the meantime, if backers are missing any items from their order on delivery, please contact our customer service team here.

-     Team GamesQuest

Please see our FAQ's for reference on all Vampire: CHAPTERS updates here.


With that said, let’s get to it…



As always, the information below is the best projection we can currently give of our schedule over the next few weeks.


Fully Dispatched

*Please allow one week to receive a dispatched/tracking email.


Fulfilment Underway


Cubeamajigs // Hit Point Press
Gamemaster Survival Guide // DMDave Publishing
Hull Breach // Anodyne Printware
KeyForge: Winds of Exchange // Ghost Galaxy, Inc.
League of Dungeoneers // Von Braus Publishing
Moon // Sinister Fish Games 
The Deck of Many Animated Spells, Tarot and More for 5e // Hit Point Press
Vampire: The Masquerade - CHAPTERS // Flyos (English language editions)
Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions)


Final Administrative Checks

Legends of 16-Bit Game Development // Raster Scroll


Project Data Analysis

Borderlands®: Mister Torgue's Arena of Badassery™
 // Monster Fight Club  Um Actually Card Game

Cubed: Next Level Dominos // Friendly Rabbit (On site. Project Analysis not yet started).

Cyberpunk Red: Combat Zone // Monster Fight Club

Deliverance // Lowen Games, LLC

Exordium: Ionna - Chaos & Pirate Setting for 5E // Seventh Sense Studio (On site. Project Data Analysis not yet started).

Unfair expansion - Comicbook, Hacker, Kaiju, Ocean & Solo. // Good Games USA (On site. Project Data Analysis not yet started).

Mosaic Expansion // University Games

Overisles // Hatchings Games

Robot Quest Arena // Wise Wizard Games

The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild 

Unition // Lumohedron (On site. Project Data Analysis not yet started).


Awaiting Project Arrival From

Alpujarras + Fisheries of Gloucester // Dr. Finn's Games
Kabula // Stranger Games Studio


Project On The Water/In The Air

ATLAS // Moonlight Maps

Bark Avenue // TerreDice Games

Call of Kilforth // Hall or Nothing

Ducks in Tow and the Bugs & Slugs Expansion // First Fish Games

Outrun the Bear

Miniac // Miniac

The Red Dragon Inn 9 // Slugfest Games

Future Projects



Held For Additional Checks



So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?

If you would like further information regarding what each header means please click here.

That’s it for this week, see you next time.

Back to blog


Why is Lawyer Up season 2 (Rock Manor Games) missing from this list?


Hello Lóa. Fulfiment underway means that we have now started shipping out the games to backers. Once your order has been dispatched, backers will receive a notification email with further details. Timeframes for projects to be completed vary depending on the number of orders involved and the number of picks included. Please don’t worry if you have not heard anything yet regarding your copy of The Deck of Many Animated Spells as it is still currently underway. If you have not heard anything once fulfilment is complete, please reach out to our wonderful customer service team and they will be able to assist.

If you would like further information on the overall process in the meantime, we would recommend checking our breakdown of Fulfilment Update Statuses – What do they mean?

We hope this is helpful, and as always, if you ever have any further questions please reach out :)

- Team GamesQuest

Team GamesQuest

Hello Jcphoenix! Thank you for leaving a comment this week. We are currently in communication with the publisher to complete the Project Data Analysis stage. In the meantime, we would recommend keeping an eye on the fulfilment blog and Kickstarter page for updates. :)

- Team GamesQuest

Team GamesQuest

Thank you to everyone for leaving a comment this week.

Hello Master ED! Project Data Analysis varies for each project depending on the elements involved. We are now close to the packaging solution stage and once we are in the Final Admin Checks, Robot Quest Arena will be added to the upcoming fulfilment schedule :).

Once we are in Final Admin Checks, we will be in a much better position to possibly provide a fulfilment start estimate.

- Team GamesQuest

Team GamesQuest

Why is Lawyer Up season 2 (Rock Manor Games) missing from this list?


Leave a comment