EU Fulfilment Update - 20th June
20
Jun 2023

Greetings one and all, and welcome back to GamesQuest.co.uk website! Thank you for finding us for another installment of theΒ EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.Β Β 

GamesQuestions

We're sorry to say that GamesQuestions wont be returning for the foreseeable future. We will attempt to answer theΒ comments and questionsΒ in the comments section below.

Customer Service Update:

We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 18 working days. We would like to apologies the delay and for any inconvenience caused.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduced its priority. Please do not respond to your support ticket to avoid further delays.


The Isofarian Guard
Fulfilment for The Isofarian Guard is still currently on-going. We apologise for the technical error that occurred on the 15th May, where backers received a dispatch email that contained an incorrect tracking link. Backers for The Isofarian Guard will have now received an additional email with the correct tracking information.
For further information, pleaseΒ click here.Β 
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With that said, let’s get to it…

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Horror in the Library
is a tile-based board game for 2-4 players (or up to 6 players with the expansion pack) which is pitched at a gateway level.Β 

Explore a library of rotating rooms, collect items, and battle monsters; you must escape the Mad Professor's clutches!

Horror in the LibraryΒ is now live on Kickstarter!Β Click here to follow along!

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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.

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Fully Dispatched


*Please allow one week to receive a dispatched/tracking email.

Fulfilment Underway

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Binding of Isaac: RequiemΒ //Β Maestro MediaΒ Β 
Compatible PlaymatsΒ //Β Crafting KingdomsΒ 
KapowΒ //Β Wise Wizards
Owl Plushie (Wave 2)Β //Β Metal Weave
Shadow NetworkΒ //Β Talon Strikes
Star Realms NovaΒ //Β Wise WizardsΒ 
The Isofarian GuardΒ //Β Sky Kingdom
Top PopΒ //Β Talon Strikes
Vampire: The Masquerade - CHAPTERSΒ //Β FlyosΒ (English language editions)
Vindication 3.0Β //Β Orange Nebula

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Final Administrative Checks


2070Β //Β Van Ryder Games

Majesty of DragonsΒ //Β DragoliscoΒ 


Vampire: The Masquerade - CHAPTERSΒ //Β FlyosΒ (Non-English language editions)

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Project Data Analysis

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Cognitive DrawingΒ //Β Coffee Table Comics

Copperforge // Slug Fest GamesΒ 

Gift of Tulips (Wave 2)Β //Β Weird Giraffe

Hull BreachΒ //Β Anodyne Printware

League of DungeoneersΒ //Β Von Braus Publishing

Raiders of the Serpent Sea // Runic Tales

Sorcery: Contested RealmΒ //Β Erik Curiosa

The Search for Lost Species // QML Renegade

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Awaiting Project Arrival From PortΒ 


Drakar och Demoner // Free LeagueΒ 

Race! Formula 90
Β //Β Gotha Games

Tales From The Red Dragon Inn
Β //Β Slugfest

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Project On The Water/In The Air


Kingdoms Rise and Fall
// Garlock Games

Miniac // Miniac

Robot Quest Odyssey // Wise Wizard Games

The Artemis Odyssey // Grand Gamers Guild

The Griffon's Saddlebag, Book Two // The Griffon's Saddlebag

Unition // Lumohedron


Future Projects

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Legends of Void // Twoid

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Held For Additional Checks

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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?

If you would like further information regarding what each header means pleaseΒ click here.

That’s it for this week, see you next time.


12 Comments

  • 20 Jun 2023 Team GamesQuest

    Hi Phil,

    Apologies for the delay in response as our customer service team are currently working on a delay. However, 27. days is a lot longer than our current response time and this has been passed onto the customer service team to see if they can locate your ticket in the meantime.

    As for retail orders, that is indeed correct and the retail orders are sent out after backers have received their pledges. We always aim to keep projects listed under fulfilment underway until all orders are dispatched, as we have retailers who also follow the blog. We would recommend reaching out to the retailer directly on this occasion for information on their retail order. If the retailer has not received an update/tracking inforamtion, we would also recommend them reaching out directly and we will be able to assist.

    We hope the above information is useful. :)

    - Team GamesQuest

  • 20 Jun 2023 Phil

    Hi, you mentioned that retail orders are only sent out after the backer ones, does this apply to the games that are no longer on the list for fulfiment? Thunder Road was mentioned in a previous update as having it’s fulfilment completed but I haven’t gotten anything from the retail I pre-ordered it from nor any answer from your customer support team despite sending an email on the 1st of June.

  • 20 Jun 2023 James

    Have you received the Canadian orders of league of Dungeoneers yet? or are they still sitting in customs

  • 20 Jun 2023 VtM Backer

    Hey,
    Please be so kind to give us a % of all already shipped Chapter (english) games.
    How many approx. Still in store? Thanks

  • 20 Jun 2023 Team GamesQuest

    Hello Wouter!

    For address changes, please contact our customer service team at: https://gamesquest.freshdesk.com/support/solutions/29000015864

    Best of luck with the upcoming move!

    -Team GamesQuest



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