EU Fulfilment Update - 21st March
Greetings one and all, and welcome back to GamesQuest.co.uk website! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
Anyhow, just a reminder that any questions left will be answered on a Thursday over on GamesQuestions. If you have any questions make sure to get them in by 9am Thursday Morning.
Keep an eye on our social channels for fulfilment updates and news.
Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 15 working days. We would like to apologise for the delay and any inconvenience caused.
Please be aware: Due to the way our system works, when you reply to your own ticket it's reduced in priority. Please do not respond to your support ticket to avoid further delays.
Fulfilment Update:
We are currently in our busiest period of the year following Chinese New Year, in which manufacturers and ports close for up to one month. As we have experienced in previous years, we are now receiving a high number of shipments due to a backlog of containers arriving from China.
This has been exacerbated with the addition of covid shutdowns in China that affected shipments and manufacturing earlier in the year. This combination has now resulted in a higher number of shipments arriving at our warehouse in close proximity compared to previous years.
We have planned accordingly, to ensure that the impact on our fulfilment schedule will be kept to a minimum. However, we are expecting delays over the coming weeks.
We will continue to post regular fulfilment updates via our weekly fulfilment blog, alongside our social media channels, to keep all backers informed on developments.
The Binding of Isaac Fulfilment Update:
With that said, let’s get to it…
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Fully Dispatched
| CastleScape // Praetorian Games |
| NEXUS: Arena Combat Systems // D-Verse Publishing |
*Please allow one week to receive a dispatched/tracking email.
Fulfilment Underway
| Auroboros: Coils of the Serpent // Warchief Gaming |
| Casting Shadows // Tee Turtle |
| Compatible Playmats // Crafting Kingdoms |
|
Endangered Orphans: House of Rath // Certifiable Studios |
| Final Girl (Wave 2) // Van Ryder Games |
| Incantations // Metal Weave |
| Mosaic // University Games |
| Old School Essentials // Exalted Funeral |
| Power Rangers Graphic Novels // Boom! Studios |
| Star Realms Nova // Wise Wizards |
| Pirate Borg // Limithron |
Final Administrative Checks
Blood and Plunder // Firelock Games LLC
Project Data Analysis
Gift of Tulips (Wave 2) // Weird Giraffe
Kapow // Wise Wizards
LAX RAX // Cloud Puncher Games
Maximum Apocalypse: Wasted Wilds // Rock Manor Games
Scarface 1920 // Redzen Games
Vindication 3.0 // Orange Nebula
Awaiting Project Arrival From Port
Beast // Studio Midhall
Binding of Isaac: Requiem // Maestro Media
Nightmare Fuel // Gaming Ballistics
Project On The Water/In The Air
Escape from Project Z // Raybox Games
Hull Breach // Anodyne Printware
Library Labyrinth // Dissent Games
Miniac // Miniac
Sorcery: Contested Realm // Erik Curiosa
Warline // El Jay Play
What's on the Menu // Boiling Point
Future Projects
Legends of Void // Twoid
Union Stockyards // Solid Rock Games
Held For Additional Checks
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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
10 comments
Hi! When can we expect to receive a tracking number for Casting Shadows if our order is a big one (all boxes)?
hello good. Do you know when you will start with Maximum Apocalypse: Wasted Wilds // Rock Manor Games. thank you. greetings
Oh and another question, why does it say Isaac is awaiting project arrival from port. i Thought you would be starting the shipment next week…
Hi. Can you give an estimate on how many orders will ship per week for the Isaac game?
Hi. Sorry for the repetitive question. How is going the fullfilment of casting shadow? Can you give a percentage?
What time do you expect to finich the fullfilment?
Thanks you so much, you are great