EU Fulfilment Update - 27th June

EU Fulfilment Update - 27th June

Greetings one and all, and welcome back to GamesQuest.co.uk website! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.  

GamesQuestions

We're sorry to say that GamesQuestions wont be returning for the foreseeable future. We will attempt to answer the comments and questions in the comments section below.

Customer Service Update:

We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 18 working days. We would like to apologies the delay and for any inconvenience caused.

A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.

Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.

 

Vampire: The Masquerade - CHAPTERS (updated 28.06.2023)

We are receiving reports and seeing your comments that, in some cases, backers of Vampire: The Masquerade - CHAPTERS are facing issues with customs.

We understand your concerns and the team are currently investigating. We will follow up with further information as soon as possible.

 

    

With that said, let’s get to it…

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Horror in the Library
is a tile-based board game for 2-4 players (or up to 6 players with the expansion pack) which is pitched at a gateway level. 

Explore a library of rotating rooms, collect items, and battle monsters; you must escape the Mad Professor's clutches!

Horror in the Library is now live on Kickstarter! Click here to follow along!

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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.

 

Fully Dispatched

*Please allow one week to receive a dispatched/tracking email.

Escape from Stalingdrad Z // Raybox Games
The Isofarian Guard // Sky Kingdom



Fulfilment Underway

 

Binding of Isaac: Requiem // Maestro Media  
Compatible Playmats // Crafting Kingdoms 
Kapow // Wise Wizards
Majesty of Dragons // Dragolisco 
Owl Plushie (Wave 2) // Metal Weave
Shadow Network // Talon Strikes
Star Realms Nova // Wise Wizards 
Top Pop // Talon Strikes
Vampire: The Masquerade - CHAPTERS // Flyos (English language editions)
Vindication 3.0 // Orange Nebula

 

Final Administrative Checks


2070 // Van Ryder Games

Cognitive Drawing // Coffee Table Comics

Raiders of the Serpent Sea // Runic Tales

Sorcery: Contested Realm // Erik Curiosa

Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions)

 

Project Data Analysis

Copperforge // Slug Fest Games 

Gift of Tulips (Wave 2) // Weird Giraffe

Hull Breach // Anodyne Printware

League of Dungeoneers // Von Braus Publishing

The Search for Lost Species // QML Renegade

 

Awaiting Project Arrival From Port 


Drakar och Demoner // Free League 

Race! Formula 90
 // Gotha Games

Tales From The Red Dragon Inn
 // Slugfest

 

Project On The Water/In The Air


Kingdoms Rise and Fall
// Garlock Games

Miniac // Miniac

Robot Quest Odyssey // Wise Wizard Games

The Artemis Odyssey // Grand Gamers Guild

The Griffon's Saddlebag, Book Two // The Griffon's Saddlebag

Unition // Lumohedron


Future Projects

 

Legends of Void // Twoid

 

Held For Additional Checks

 

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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?

If you would like further information regarding what each header means please click here.

That’s it for this week, see you next time.

Back to blog

13 comments

Any news regarding the Chapters Customs Issue? Please?

VTM Chapters Backer

Regarding Vampire Chapters (non english language editions), in which port is the ship supposed to unload it for EU delivery ? I am following the ship’s travels, and saw it go to Rotterdam, Southampton, Antwerp and it is now going to Le Havre. Usually the EU games for shipquest are unloaded in Hamburg, but the ship doesn’t seem to want to go there…

Itai Perez

Hello Kly!

Thanks for popping by this week and leaving a comment. Fulfilment is still underway as there are still some remaining orders for Vindication to be dispatched at this time. In the meantime, we would recommend keeping an eye on the fulfilment blag as we always aim to keep projects on the blog until fully dispatched.

- Team GamesQuest

Team GamesQuest

Hi GamesQuest Team,

Could you shed some light on the situation that aside from myself many backers of vtm chapters are experiencing: their parcel being in Neuenstein and not being delivered from there or rather the parcels showing being picked but then stored again, for over a week now. From my experience this is not a normal situation and looks like something went wrong with the paperwork. However, this is just speculation, hence it would help if you could explain the situation and/or fix the paperwork. Thank you very much for providing more information here.

Vtm Chapters Backer

Hello Jcphoenix,

Thanks for leaving a comment this week! It’s up to the publisher themselves if they wish to be included on the blog. The publisher would like backers to follow the Kickstarter page for updates so it won’t be included on the blog on this occasion.

- Team GamesQuest

Team GamesQuest

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