Greetings one and all, and welcome back to GamesQuest.co.uk website! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
Anyhow, just a reminder that any questions left will be answered on a Thursday over on GamesQuestions. If you have any questions make sure to get them in by 9am Thursday Morning.
Keep an eye on our social channels for fulfilment updates and news.
Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 17 working days. We would like to apologies the delay and for any inconvenience caused.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduced its priority. Please do not respond to your support ticket to avoid further delays.
We are currently in our busiest period of the year following Chinese New Year, in which manufacturers and ports close for up to one month. As we have experienced in previous years, we are now receiving a high number of shipments due to a backlog of containers arriving from China.
This has been exacerbated with the addition of covid shutdowns in China that affected shipments and manufacturing earlier in the year. This combination has now resulted in a higher number of shipments arriving at our warehouse in close proximity compared to previous years.
We have planned accordingly, to ensure that the impact on our fulfilment schedule will be kept to a minimum. However, we are expecting delays over the coming weeks.
We will continue to post regular fulfilment updates via our weekly fulfilment blog, alongside our social media channels, to keep all backers informed on developments.
The Binding of Isaac Fulfilment Update:
We are fully prepared to be able to start shipping out The Binding of Isaac once it has cleared customs and arrived at our EU Hub.
Star Realms Nova Fulfilment Update:
With that said, let’s get to it…
|NEXUS: Arena Combat Systems // D-Verse Publishing
*Please allow one week to receive a dispatched/tracking email.
|Auroboros: Coils of the Serpent // Warchief Gaming
|Blood and Plunder // Firelock Games LLC
|Casting Shadows // Tee Turtle
|Compatible Playmats // Crafting Kingdoms
Endangered Orphans: House of Rath // Certifiable Studios
|Final Girl (Wave 2) // Van Ryder Games
|Incantations // Metal Weave
|Old School Essentials // Exalted Funeral
|Power Rangers Graphic Novels // Boom! Studios
|Scarface 1920 // Redzen Games
|Star Realms Nova // Wise Wizards
|Pirate Borg // Limithron
Final Administrative Checks
Kapow // Wise Wizards
Maximum Apocalypse: Wasted Wilds // Rock Manor Games
Beast // Studio Midhall
Gift of Tulips (Wave 2) // Weird Giraffe
LAX RAX // Cloud Puncher Games
Vindication 3.0 // Orange Nebula
What's on the Menu // Boiling Point
Awaiting Project Arrival From Port
Warline // El Jay Play
Escape from Project Z // Raybox Games
Forbidden Lands RPG - Book of Beasts and the Bloodmarch // Free League
Hull Breach // Anodyne Printware
League of Dungeoneers // Von Braus Publishing
Library Labyrinth // Dissent Games
Miniac // Miniac
Sorcery: Contested Realm // Erik Curiosa
Thunder Road: Vendetta // QML Restoration Games
Vampire: The Masquerade - CHAPTERS // Flyos
Legends of Void // Twoid
Union Stockyards // Solid Rock Games
So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.