EU Fulfilment Update - 29th August
Greetings one and all, and welcome back to GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
Questions
Please leave your questions in the comments section below. A member of of marketing team will respond and provide any information that we are able to share as soon as possible.
Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.
A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.
Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.
Vampire: The Masquerade - CHAPTERS
Please see our FAQ's for reference on all Vampire: CHAPTERS updates here.
With that said, let’s get to it…
———————————————————————————————————————————————————————————————————————————————————————————
As always, the information below is the best projection we can currently give of our schedule over the next few weeks.
Fully Dispatched
| Fragged Empire 2nd Edition // Design Ministries |
| Race! Formula 90 // Gotha Games |
| To Save a Kingdom // EN Publishing |
Fulfilment Underway
| Compatible Playmats // Crafting Kingdoms |
| Cubeamajigs // Hit Point Press |
| Hull Breach // Anodyne Printware |
| League of Dungeoneers // Von Braus Publishing |
| Moon // Sinister Fish Games |
| RPG Encounter Toolboxes - The Veiled Dungeon & The Long Road // Loke Battle Mats |
| Vampire: The Masquerade - CHAPTERS // Flyos (English language editions) |
| Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions) |
Final Administrative Checks
Project Data Analysis
Exordium: Ionna - Chaos & Pirate Setting for 5E // Seventh Sense Studio
Legends of 16-Bit Game Development // Raster Scroll
Robot Quest Arena // Wise Wizard Games
Unition // Lumohedron (On site. Project Data Analysis not yet started).
Awaiting Project Arrival From Port
Project On The Water/In The Air
Alpujarras + Fisheries of Gloucester // Dr. Finn's Games
ATLAS // Moonlight Maps
Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight Club
Call of Kilforth // Hall or Nothing
Cyberpunk Red: Combat Zone // Monster Fight Club
Kabula // Stranger Games Studio
Miniac // Miniac
The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild
The Red Dragon Inn 9 // Slugfest Games
Unfair expansion - Comicbook, Hacker, Kaiju, Ocean & Solo. // Good Games USA
Future Projects
Held For Additional Checks
The Deck of Many Animated Spells, Tarot and More for 5e // Hit Point Press
(Awaiting additional stock to arrive at hub) - Please see Kickstarter Update #69 for more information here.
————————————————————————
So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
6 comments
Hello, may I know why you’re not answering my messages? You wrote here last week to message you on fb, I did but you’ve never replied. I also sent emails.