EU Fulfilment Update - 31st October
31
Oct 2023

Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.ย ย 

Questions

Please leave your questions in the comments section below. A member of of marketing team will respond and provide any information that we are able to share as soon as possible.

Customer Service Update:

We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.

A record number of support tickets have been received, which has caused the delay. If this has negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform you that our brand-new customer service representatives are on board and ready to help backers with their inquiries.

Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.


Monster Fight Club:ย 

Greetings backers forย Cyberpunkย andย Borderlands. We are aware that there has been some confusion caused regarding the fulfilment timeline, and tracking details.

Tracking:ย If you are a backer that has previously received a delivery notification via the courier, please note that this is a pre-alert. The pre-alert indicates that a service has been selected for your delivery and does not reflect that your order has been dispatched. We understand how the pre-alert has caused confusion on this occasion and we are sorry for any inconvenience caused.

Backers will receive an email fromย GamesQuestย once their orders have been dispatched, and tracking should begin to update within 48 hours. We hope this helps clear any confusion caused by the tracking on this occasion.

Borderlandsยฎ: Mister Torgue's Arena of Badasseryโ„ข:ย ย Fulfilment is now underway. If you are a backer, you will have now received a dispatch email, or will receive one shortly.

Cyberpunk Red: Combat Zone:ย We understand that there are many eager backers waiting to receive their copies. Our team are working to ensure that fulfilment starts as soon as possible, once the fulfilment of Borderlandsยฎ: Mister Torgue's Arena of Badasseryโ„ข is complete.

As of today (01.11.2023),ย Cyberpunk Red: Combat Zoneย is still currently in Project Data Analysis. We understand the frustration caused due to the amount of timeย Cyberpunkย has spent at this stage. This has been due to necessary amendments required for the data to be finalised, and we have been collaborating with the publisher to rectify the data. For full transparency, the data is now near completion, and we are planning to complete the packaging analysis today, which will then be sent to the publisher for approval.

We expect Cyberpunk Red to be in Final Admin Checks shortly and will continue to provide further updates when needed.

ย ย ย ย 

With that said, letโ€™s get to itโ€ฆ

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โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

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Book of Skulls: Slayers of Eragoth is a huge dungeon-crawling adventure for 2-4 players where 2 teams battle to both save and destroy the continent of Eragoth. Fans of metal music and fantasy, now is your time to become a Slayer!

Click Here To Back

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.

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Fully Dispatched

*Please allow one week to receive a dispatched/tracking email.

Cubeamajigsย //ย Hit Point Press
Cubed: Next Level Dominos // Friendly Rabbit
KeyForge: Winds of Exchangeย //ย Ghost Galaxy, Inc.
Kinfire Chronicles: Night's Fallย //ย Incredible Dreams Studio
Overisles // Hatchings Games
Legends of 16-Bit Game Developmentย //ย Raster Scroll
Vampire: The Masquerade - CHAPTERSย //ย Flyosย (English language editions)
Vampire: The Masquerade - CHAPTERSย //ย Flyosย (Non-English language editions)



Fulfilment Underway

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Borderlandsยฎ: Mister Torgue's Arena of Badasseryโ„ขย //ย Monster Fight Clubย 
HECKNA // Hit Point Press
Lawyer Up D1 & S2ย //ย Rock Manor Games
League of Dungeoneersย //ย Von Braus Publishing
Miniac // Miniac
Robot Quest Arenaย //ย Wise Wizard Games
The Artemis Odyssey +ย Satellites & Commandersย //ย Grand Gamers Guildย 
The Deck of Many Animated Spells, Tarot and More for 5eย //ย Hit Point Press
Vampire: The Masquerade - CHAPTERSย //ย Flyosย (English language editions)
Vampire: The Masquerade - CHAPTERSย //ย Flyosย (Non-English language editions)

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Final Administrative Checks

Call of Kilforth // Hall or Nothing

The Red Dragon Inn 9 // SlugFest Games

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Project Data Analysis


Alpujarras + Fisheries of Gloucesterย //ย 
Dr Finn's Gamesย ย (On site. Project Analysis not yet started).ย 

ATLAS // Moonlight Maps

Cyberpunk Red: Combat Zoneย //ย Monster Fight Club

Deliveranceย //ย Lowen Games, LLC

Ducks in Tow and the Bugs & Slugs Expansionย //ย First Fish Games

Exordium: Ionna - Chaos & Pirate Setting for 5Eย //ย Seventh Sense Studioย (On site. Project Data Analysis not yet started).

If I Were A Lich Man // Hit Point Pressย (On site. Project Data Analysis not yet started).

Kabulaย //ย Stranger Games Studio

Return to Dark Tower //ย Restoration Games

Unfair expansion - Comicbook, Hacker, Kaiju, Ocean & Solo.ย //ย Good Games USAย (On site. Project Data Analysis not yet started).

Unitionย //ย Lumohedronย (On site. Project Data Analysis not yet started).

Unsettledย //ย Orange Nebulaย 

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โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

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Proxy War Kickstarter

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Proxy War is the ultimate 2-8 player game of cooperation and competition where players become dictators, rebels, and greedy foreign powers. This epic strategy board game has different victory objectives for different players and every 4-8 player match has 2 winners. Live on Kickstarter until 03/11/2023.

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Click Here To Back Now!

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

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Awaiting Project Arrival From

-

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Project On The Water/In The Air


Dice Tomb Vol 2
ย //ย Artefact Games

Bark Avenue
//
TerreDice Games

FatesEnd: Furhaven // Kimbolt LLCย 

Frameamajigs // Hit Point Press

Kuiperium // White Water Castle

Lying Pirates // Nordic Pirates Games

Quest Calender // Sundial Games LLCย 

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Future Projects

-

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Held For Additional Checks

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โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

So, there it is, we hope itโ€™s been useful to you and youโ€™ve found what you wereย looking for. If you havenโ€™t, please head over to our customer service page HERE, and if you still canโ€™t find what youโ€™re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?

If you would like further information regarding what each header means pleaseย click here.

Thatโ€™s it for this week, see you next time.


8 Comments

  • 31 Oct 2023 Danny

    Hi Team GQ, this was no address verification: โ€œPlease note that your order has already been processed and we are unable to change your shipping address at this stage.โ€ Iโ€™ll check in on the facebook page :)

  • 31 Oct 2023 Team GamesQuest

    Hi Danny. Thank you for leaving a comment. We are aware that recently the address verification emails have been dispatched to backers. If you donโ€™t mind, can you please drop us a message on our Facebook page @gamesquest and we can look further into this for you to resolve.

    - Team GameQuest

  • 31 Oct 2023 Danny

    Having the same issue as Saraneth, received an email from fulfilment@questgames.co.uk on the 27th that said โ€˜Your First Fish Games order has been shipped!โ€™ yet in this update it seems the project is still in the analysis phase โ€“ and the tracking hasnโ€™t moved from โ€˜data receivedโ€™ since. If youโ€™re suffering from an overload of support mails, it might be a good idea to at least try and use a different word than โ€˜shippedโ€™ when sending the first tracking update โ€“ unless that is the actual status.

  • 31 Oct 2023 Team GamesQuest

    Hi Christian! Thanks for leaving a comment this week. Fulfilment is now complete for Mosaic. If you have still not received a dispatch email can you please drop us a message on our Facebook page at @gamesquest and we can assist further :).

    -Team GamesQuest

  • 31 Oct 2023 Christian

    I miss Mosaic Expansion: Wars & Disasters in this weeks update. Last week it was mentioned that the fulfilment is underway, but so far I havenโ€™t received a request for address confirmation or any shipping notification.


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