EU Fulfilment Update - 7th November

Tracking: If you are a backer that has previously received a delivery notification via the courier, please note that this is a pre-alert. The pre-alert indicates that a service has been selected for your delivery and does not reflect that your order has been dispatched. We understand how the pre-alert has caused confusion on this occasion and we are sorry for any inconvenience caused.

Backers will receive an email from GamesQuest once their orders have been dispatched, and tracking should begin to update within 48 hours. We hope this helps clear any confusion caused by the tracking on this occasion.

Borderlands®: Mister Torgue's Arena of Badassery™:  Fulfilment is now underway. If you are a backer, you will have now received a dispatch email, or will receive one shortly.

Cyberpunk Red: Combat Zone: We understand that there are many eager backers waiting to receive their copies. Our team are working to ensure that fulfilment starts as soon as possible, once the fulfilment of Borderlands®: Mister Torgue's Arena of Badassery™ is complete.

As of today (01.11.2023), Cyberpunk Red: Combat Zone is still currently in Project Data Analysis. We understand the frustration caused due to the amount of time Cyberpunk has spent at this stage. This has been due to necessary amendments required for the data to be finalised, and we have been collaborating with the publisher to rectify the data. For full transparency, the data is now complete, and we finalising the packing configuration.  Once complete, the packaging will then be sent to the publisher for approval.

We expect Cyberpunk Red to be in Final Admin Checks shortly and will continue to provide further updates when needed.

Hit Point Press: 

A number of backers who are now receiving their orders will notice that in some cases, items are missing from their shipment. Please note: The missing items will not be listed on the invoice that is included in the shipment; however, GamesQuest has a log of the orders which were affected.

We are currently processing new orders to create a second shipment for backers who are missing items, so there is no need to reach out and confirm at this time.

Once the second shipment is underway, backers will receive a new dispatch email with tracking details. Please note: If you have not yet received a shipping notification via GamesQuest, your order has not been affected.

Bundles that contain: Animated Tarot: Deluxe Edition are missing the following item: Reading Mats and Pins

Bundles that contain: Animated Tarot: Base Edition are missing the following item: The Diamond Reading Mat

The following bundles: All New & Deluxe Bundle: All New are missing the following item: Humblewood Animated Deck

As always, we will continue to provide further updates when necessary.