UK & ROW Fulfilment Update - 10th October
10
Oct 2023

Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the UK & ROW Fulfilment Update.


Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.

A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.

Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.


The Deck of Many Animated Spells:
The Deck of Animated Spells is currently in the process of being fulfilled. Unfortunately, some backers who had previously already received their order will have now received or will soon receive a second duplicate order as a result of a clerical error.

We sincerely apologise for the error and inconvenience caused, and we ask that any backers who have been affected to contact our customer service team.

UK Backers: Please contact our customer service team with the following subject title:
The Deck of Many Animated Spells โ€“ UK โ€“ Duplicate Order - [NAME]

EU Backers: Please contact our customer service team with the following subject title:
The Deck of Many Animated Spells โ€“ EU โ€“ Duplicate Order - [NAME]

To contact our customer service team please submit a ticket here:

Alternatively, if a second parcel delivery attempt is made, please refuse the parcel if possible. After refusal, the package will be returned to sender with no more action necessary.



Blog Corrections:
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With that said, letโ€™s get to itโ€ฆ

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

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Get your flicking finger ready to see off the Space Pirates in the latest expansion for FlickFleet, the space battle dexterity game that Tabletop Gaming Magazine rated 'Must-Play'.

Click Here To Follow Flick Fleet

LAUNCHING 17TH OCTOBER 2023!!!

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.

Fully Dispatched

ย *Please allow one week to receive a dispatched/tracking email

Alpujarras + Fisheries of Gloucesterย //ย Dr Finn's Gamesย 
Cubeamajigsย //ย Hit Point Press
Kinfire Chronicles: Night's Fallย //ย Incredible Dreams Studio
Legends of 16-Bit Game Developmentย //ย Raster Scrollย 
Moonย //ย Sinister Fish Games
The Artemis Odyssey +ย Satellites & Commandersย //ย Grand Gamers Guild



Fulfilment Underway

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Binding of Isaac: Requiemย //ย Maestro Media
Cubed: Next Level Dominos // Friendly Rabbit
The Fifth Edition Gamemaster's Survival Guideย //ย DMDave Publishing
Hull Breachย //ย Anodyne Printware
Keyforge: Winds of Exchangeย //ย Ghost Galaxy, Inc
Lawyer Up D1 & S2ย //ย Rock Manor Games
Moonย //ย Sinister Fish Games
Mosaic Expansion: Wars & Disastersย // University Games
Robot Quest Arenaย //ย Wise Wizard Games
The Deck of Many Animated Spells, Tarot and More for 5eย //ย Hit Point Press
The Oracles of Aughra // Sarsen Games
Utopiaย //ย Gravity Games
Vampire: The Masquerade - CHAPTERSย //ย Flyos
Vindication 3 Rectification Kitย //ย Orange Nebula


Final Administrative Checks

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Project Data Analysis

Alphabet Stoopย //ย Pops & Bejou

ATLASย //ย Moonlight Maps

Borderlandsยฎ: Mister Torgue's Arena of Badasseryโ„ขย //ย Monster Fight ClubBroken Tales

Call of Kilforthย //ย Hall or Nothing Productions

Cyberpunk Red: Combat Zoneย //ย Monster Fight Club

Deliveranceย //ย Lowen Games, LLC

Ducks in Tow and the Bugs & Slugs Expansion // First Fish Games

Dungeon Scribe's Magical Oddities Card Decksย // Dungeon Scribe

Exordium: Ionna - Chaos & Pirate Setting for 5E // Seventh Sense Studioย (On site. Not yet started Project Data Analysis.)

FatesEnd: Furhavenย //ย Kimbolt LLCย (On site. Not yet started Project Data Analysis.)

HECKNA //ย ย Hit Point Press

Injuries & Vile Deedsย //ย Lone Colossus

Kabulaย //ย Stranger Games Studio

Keyforge: Winds of Exchangeย //ย Ghost Galaxy, Inc
(CN Hub)

Nordic Heritageย Collection - Vedurย //ย Gamia Gamesย (On site. Project Data Analysis not yet started.)

Overisles // Hatchlings Games

Return to Dark Tower //ย Restoration Games

The Red Dragon Inn 9ย //ย SlugFest Gamesย 

Unfair Expansionย //ย Good Games USAย (On site. Project Data Analysis not yet started.)

Unitionย //ย Lumohedronย (On site. Project Data Analysis not yet started).

Vampire Hunter D: Message from Mars // Unified Pictures

Weimar // Skellig Games

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

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Proxy War Kickstarter

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Proxy War is the ultimate 2-8 player game of cooperation and competition where players become dictators, rebels, and greedy foreign powers. This epic strategy board game has different victory objectives for different players and every 4-8 player match has 2 winners. Live on Kickstarter until 03/11/2023.

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

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Click Here To Back Now!

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”


Awaiting Project Arrival From Portย 

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Keyforge: Winds of Exchangeย //ย Ghost Galaxy, Incย (AU Hub)

Project On The Water/In The Air

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Age of Rome // Teetotum Games Studio

Bark Avenue // TerreDice Games

Dungeons of Doriaย //ย Viktor Ahrens

Feralis: Osscure Land // Deer Games Studioย Cultivate

Heliana's Guide to Monster Hunting // Plane Shift Press LLCย 

Ivion Season 2: Winter's Bite //ย Luminary Games

Kuiperium //ย Whitewater Castle

Mantle of the Keeper // Strong Box Games

Tentacle Kittyย // Tentacle Kitty

The Dark Crystal 40th Anniversary Library // BOOM!

Unsettled // Orange Nebulaย 


Future Projects

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Held For Additional Checks



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โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”

So, there it is, we hope itโ€™s been useful to you and youโ€™ve found what you were looking for. If you havenโ€™t, please head over to our customer service pageย HERE, and if you still canโ€™t find what youโ€™re after, pleaseย CONTACT USย or drop us a comment below.

Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.

Thatโ€™s it for this week, see you next time.


17 Comments

  • 10 Oct 2023 Mihai

    @Miles, might be on the ship, might be Unsettled, who knows? Apparently no oneโ€ฆ

  • 10 Oct 2023 Miles

    Iโ€™d love to know whatโ€™s going on with Unfair!!! :)

  • 10 Oct 2023 Mihai

    Hi GamesQuest Team,

    Myself and Sebastian did not ask about Unfair, we asked about Unsettled. Is that what you were referring to?

    Also, itโ€™s now been a week since the ship that dropped Unsettled off has left Southampton, meaning that thatโ€™s how long theyโ€™ve been available to collect from the harbour. How are they not with you yet?

    Just to skip forward a bit, as customs and VAT taxes have been paid by all backers in the pledge manager, there should be no issue with transportation from the docks to your fulfillment center.

    Please let us know when to expect delivery to UK addresses. 1 week, 2 weeks?

    Thanks again and please clarify if you were talking about Unfair or UNSETTLED in your previous comment.

    All the best,
    Mihai

  • 10 Oct 2023 Team GamesQuest

    Hi Sonato,

    The process can seem slow, but it is complex, with many parties involved. We are all focused on making sure you get the products you requested, in good condition and well packaged, and that they are sent to the correct location โ€“ All this in addition to complexities like customs, VAT etc.

    We understand that it can seem frustrating, but we ask for your understanding, and we are confident, as are our partners, that you will be happy with them once you get them.

    - Team GamesQuest :)

  • 10 Oct 2023 Team GamesQuest

    Hi Mihai, Sebastian

    Apologies, Unfair is still not with us, even if it is off the ship, so it will be updated as soon as this changes.

    - Team GamesQuest :)



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