UK & ROW Fulfilment Update - 12th September
Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the UK & ROW Fulfilment Update.
Customer Service Update:
A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.
Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.
Blog Corrections:
With that said, let’s get to it…
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ABBADON The Thirteen Seals is a Tabletop Role Playing Game (TTRPG) with an unusual twist; it uses a standard 54-card deck, including jokers, as the determining factor for character actions.Set in the world of Haven - a dark fantasy world that pays homage to games like Diablo and Darkest Dungeon - players are tasked with taking control of ill-fated and grim heroes, who must battle hordes of undead creatures, monsters, and demons, to prevent the looming darkness from spilling forth upon the world.
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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.
Fully Dispatched
*Please allow one week to receive a dispatched/tracking email
| Completed Giant Days Library // BOOM! Studios |
Fulfilment Underway
| Cubeamajigs // Hit Point Press |
| Binding of Isaac: Requiem // Maestro Media |
| The Fifth Edition Gamemaster's Survival Guide // DMDave Publishing |
| Hull Breach // Anodyne Printware |
| Keyforge: Winds of Exchange // Ghost Galaxy, Inc |
| Kinfire Chronicles: Night's Fall // Incredible Dreams Studio |
|
Moon // Sinister Fish Games |
| Vampire: The Masquerade - CHAPTERS // Flyos |
Final Administrative Checks
Project Data Analysis
Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight Club
Cyberpunk Red: Combat Zone // Monster Fight Club
Deliverance // Lowen Games, LLC (On site. Project Data Analysis not yet started).
Exordium: Ionna - Chaos & Pirate Setting for 5E // Seventh Sense Studio
Injuries & Vile Deeds // Lone Colossus (On site. Project Data Analysis not yet started).
Lawyer Up D1 & S2 // Rock Manor Games
Legends of 16-Bit Game Development // Raster Scroll
Mosaic Expansion // University Games
Overisles // Hatchlings Games
The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild
The Deck of Many Animated Spells, Tarot and More for 5e // Hit Point Press
Robot Quest Arena // Wise Wizard Games
Unfair Expansion // Good Games USA (On site. Project Data Analysis not yet started.)
Unition // Lumohedron (On site. Project Data Analysis not yet started).
Utopia // Gravity Games
Vindication 3 Rectification Kit // Orange Nebula
Awaiting Project Arrival From Port
Call of Kilforth // Hall or Nothing Productions
Project On The Water/In The Air
Age of Rome // Teetotum Games Studio
Alpujarras + Fisheries of Gloucester // Dr Finn's Games
ATLAS // Moonlight Maps
Bark Avenue // TerreDice Games
Ducks in Tow and the Bugs & Slugs Expansion // First Fish Games
Dungeons of Doria // Viktor Ahrens
FatesEnd: Furhaven // Kimbolt LLC
Feralis: Osscure Land // Deer Games Studio
Heliana's Guide to Monster Hunting // Plane Shift Press LLC
Nordic Heritage Collection - Vedur // Gamia Games
The Dark Crystal 40th Anniversary Library // BOOM! Studios
Keyforge: Winds of Exchange // Ghost Galaxy, Inc
(AU, CN Hubs)
The Red Dragon Inn 9 // SlugFest Games
Kabula // Stranger Games Studio
Miniac // Miniac
Future Projects
Age of Sails Dice // Terratop Workshop
Alchemy & Poisoncraft // Cabal of Enchantment
Held For Additional Checks
So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
6 comments
Hello guys :)
Any idea when KINFIRE will be sent please?
I have 2 kickstarters that I am waiting on. Mr torgues arena of badassery – borderlands and cyberpunk combat zone red. Both by monster fight club and both arriving in the same containers I’m led to believe. Will these be shipped out together or separately?
Hello arron! Thank you for popping by and leaving a comment this week! We love this question! To answer your question we will usually look at the project as a whole and work out what logistically makes the most sense. If there are pre-packed orders involved, these will always go out first as they only require a label to be placed on the box. For a standard fulfilment, we will usually start with the smaller orders first as these are quicker to pick, pack and dispatch, which means we can release more space in the warehouse. This also allows more room more quickly to set up another upcoming fulfilment.
We will usually run two fulfilments at the same time, so that we are able to get the games out to all backers as quickly as possible. We have two teams who will pick/pack orders and who will know the projects/items extremely well. This helps reduce picking errors – especially fulfilments where projects may have an average pick of 13 items per order.
Project Data Analysis timeframe can be tricky and is the most complicated stage and involves a lot of back and forth between ourselves and the publisher, and there are a number of factors that can slow up the process. We do have a blog which helps break down the process if you are interested and can be found here: https://www.gamesquest.co.uk/blogs/gamesquest-blog-comments-off/fulfilment-update-statuses
There is so much involved in the process, but hopefully this has answered your question. Thanks again for the question and if there is anything else you would like to know about the process, please always feel free to leave a comment :)
- Team GamesQuest
Hello. Do you have an updated ETA for when Keyforge is supposed to arrive at Australian hubs?
Any idea why Ghost Galaxy seem to think you have had the AU shipment at your hub for close to 3 weeks?
Bit of a mismatch in info being sent.
re: https://gamefound.com/en/projects/ghost-galaxy-games/keyforge-winds-of-exchange/updates/31