UK & ROW Fulfilment Update - 26th September

UK & ROW Fulfilment Update - 26th September

Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the UK & ROW Fulfilment Update.


Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.

A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.

Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.


The Deck of Many Animated Spells:
The Deck of Animated Spells is currently in the process of being fulfilled. Unfortunately, some backers who had previously already received their order will have now received or will soon receive a second duplicate order as a result of a clerical error.

We sincerely apologise for the error and inconvenience caused, and we ask that any backers who have been affected to contact our customer service team.

UK Backers: Please contact our customer service team with the following subject title:
The Deck of Many Animated Spells – UK – Duplicate Order - [NAME]

EU Backers: Please contact our customer service team with the following subject title:
The Deck of Many Animated Spells – EU – Duplicate Order - [NAME]

To contact our customer service team please submit a ticket here:

Alternatively, if a second parcel delivery attempt is made, please refuse the parcel if possible. After refusal, the package will be returned to sender with no more action necessary.



Blog Corrections:
-

    

With that said, let’s get to it…

 

As always, the information below is the best projection we can currently give of our schedule over the next few weeks.

Fully Dispatched

 *Please allow one week to receive a dispatched/tracking email

Cubeamajigs // Hit Point Press
Legends of 16-Bit Game Development // Raster Scroll 
Moon // Sinister Fish Games



Fulfilment Underway

 

Binding of Isaac: Requiem // Maestro Media
The Fifth Edition Gamemaster's Survival Guide // DMDave Publishing
Hull Breach // Anodyne Printware
Keyforge: Winds of Exchange // Ghost Galaxy, Inc
Kinfire Chronicles: Night's Fall // Incredible Dreams Studio
Moon // Sinister Fish Games
The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild
The Deck of Many Animated Spells, Tarot and More for 5e // Hit Point Press
The Oracles of Aughra // Sarsen Games
Vampire: The Masquerade - CHAPTERS // Flyos
Vindication 3 Rectification Kit // Orange Nebula


Final Administrative Checks

 
-
 

Project Data Analysis


Alpujarras + Fisheries of Gloucester // Dr Finn's Games

Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight ClubBroken Tales

Call of Kilforth // Hall or Nothing Productions

Cubed: Next Level Dominos // Friendly Rabbit

Cyberpunk Red: Combat Zone // Monster Fight Club

Deliverance // Lowen Games, LLC

Exordium: Ionna - Chaos & Pirate Setting for 5E // Seventh Sense Studio (On site. Not yet started Project Data Analysis.)

FatesEnd: Furhaven // Kimbolt LLC (On site. Not yet started Project Data Analysis.)

Injuries & Vile Deeds // Lone Colossus

Kabula // Stranger Games Studio

Keyforge: Winds of Exchange // Ghost Galaxy, Inc
(CN Hub)

Lawyer Up D1 & S2 // Rock Manor Games

Mosaic Expansion // University Games

Nordic Heritage Collection - Vedur // Gamia Games (On site. Project Data Analysis not yet started.)

Overisles // Hatchlings Games

Robot Quest Arena // Wise Wizard Games

The Red Dragon Inn 9 // SlugFest Games 

Unfair Expansion // Good Games USA (On site. Project Data Analysis not yet started.)

Unition // Lumohedron (On site. Project Data Analysis not yet started).

Utopia // Gravity Games

Vampire Hunter D: Message from Mars // Unified Pictures


Awaiting Project Arrival From Port 

 

ATLAS // Moonlight Maps

Keyforge: Winds of Exchange // Ghost Galaxy, Inc (AU Hub)

Miniac // Miniac

 

Project On The Water/In The Air

 

Age of Rome // Teetotum Games StudioCULTivate

Bark Avenue // TerreDice Games

Ducks in Tow and the Bugs & Slugs Expansion // First Fish Games

Dungeons of Doria // Viktor Ahrens

Feralis: Osscure Land // Deer Games Studio

Heliana's Guide to Monster Hunting // Plane Shift Press LLC 

Ivion Season 2: Winter's Bite // Luminary Games

Kuiperium // Whitewater Castle

Mantle of the Keeper // Strong Box Games

The Dark Crystal 40th Anniversary Library // BOOM!

Unsettled // Orange Nebula 


Future Projects

-

 

Held For Additional Checks



 

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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.

That’s it for this week, see you next time.

Back to blog

16 comments

Plz give us accurate info on unfair as your just waiting on some stock, has this arrived?

Jack

Hi Adam. We are indeed. We will be adding it to the blog shortly :)

-Team GameQuest

Team GamesQuest

Hi, are you fulfilling Restoration Games Return to Dark Tower?

Adam

Hello ThePiousFlea! We are indeed fulfilling Unsettled by Orange Nebula. We have now added it to the fulfilment blog so that you are able to follow the latest updates.

- Team GameQuest :)

Team GamesQuest

Hello Linda. Thank you for leaving a comment this week. We are making progress and Lawyer Up is now near Final Admin Checks. Due to the nature of fulfilment we don’t currently have an estimated fulfilment start date, but once the project is ready for fulfilment Lawyer Up will enter the fulfilment queue and we will be in a better position to provide further information.

- Team GamesQuest :)

Team GamesQuest

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