We aim to process all orders within 24 hours, or by next business day as we do not ship on weekends. However unexpectedly high order volume could delay this process and we ask all customers to expect a handling time of 1-3 business days.

All orders are subject to a handling time to process, pick and pack your goods. If you select Express shipping you will be given priority processing, but are still subject to the above.

We do not offer a collection service.

Domestic Shipping

*FREE UK SHIPPING available on promotion.

European Shipping

France

 Germany

Austria, Belgium, Ireland, Netherlands, Czechia;

Italy, Poland;

Hungary, Lithuania, Luxembourg: 

Portugal, Cyprus

Spain, Sweden, Slovakia, Slovenia 

Denmark, Croatia

Greece, Bulgaria

Estonia, Finland, Latvia, Romania 

*Due to the Covid-19 outbreak we are currently experiencing extended shipping times for orders into France. Although we expect 5-10 day delivery in most instances, due to current circumstances orders may take up to 21 days at this time.

Rest of World Shipping

All Rest of World shipping will be sent by Express courier.

Shipping Delays

GamesQuest Ltd take no responsibility for any delay once your order is within the postal systems. 

Pre-Orders

Listings identified as Pre-orders are items we do not currently have in stock. If an availability date is known it will be provided in the product description. Your order will be shipped via the shipping option you selected at check out as soon as the goods arrive into our warehouse.

Returns

Cancellation of Order

You may choose to amend, or cancel your order prior to dispatch for a full refund, and up to 30 days after your goods have been received for a refund of the value you paid for the goods only, less the cost of shipping to return the item to us.

To cancel your order all items must be unused, in original unopened packaging and returned to us in the same sellable condition that you received them. If your goods are returned to us in any other state the eligibility of your refund may be affected.

If you wish to cancel your order please contact us at customer.service@gamesquest.co.uk

Damages and Errors 

Please inspect your order upon receipt and contact us immediately if you have received an incorrect item, or your goods arrive damaged. Please send a clear photograph of the product, along with the packaging used for shipment, to customer.service@gamesquest.co.uk and we will return to discuss the availability of a replacement product, or provide a full refund where replacement is not possible.

We will only offer a replacement, or refund, where we are notified of the damage or error within 30 days of delivery.

In some instances we may offer for sale products with damage declared in their listing title and/or product description. We will not provide a replacement, or refund, for any damage on an item where a customer is aware of the damage prior to purchase. However, this does not effect your rights to cancel.  

Refunds 

We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved. Once approved, you’ll be automatically refunded on your original payment method. Your payment should clear in 2-3 business days, however precise timing is determined by the payment provider and out of our control.

If we have agreed to reship any items to you they will be bound by the same shipping policy as the original order.

Missing Parts

Certain factory sealed products may be missing parts which can be individually obtained from the publisher. Using the email address above please provide us a full list of missing parts and we will support you through the replacement process.

Lost parcels 

We will not consider your parcel missing until your shipping time has exceeded:

- 10 working days if your shipping address is in the UK.

- 20 working days if your shipping address is outside the UK.

If you have not received your order within this time frame please contact us at customer.service@gamesquest.co.uk

 *Due to certain global events you may experience longer than usual delivery times. Please take this into consideration before contacting us to report your order as missing.