EU Fulfilment Update - 11th April

EU Fulfilment Update - 11th April

Greetings one and all, and welcome back to website! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.  

There will be no episode of GamesQuestions this week. GamesQuestions will return on Thursday 20th April.

Keep an eye on our social channels for fulfilment updates and news.


Customer Service Update:

We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 17 working days. We would like to apologies the delay and for any inconvenience caused.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduced its priority. Please do not respond to your support ticket to avoid further delays.


Fulfilment Update: 

We are currently in our busiest period of the year following Chinese New Year, in which manufacturers and ports close for up to one month. As we have experienced in previous years, we are now receiving a high number of shipments due to a backlog of containers arriving from China.  

This has been exacerbated with the addition of covid shutdowns in China that affected shipments and manufacturing earlier in the year. This combination has now resulted in a higher number of shipments arriving at our warehouse in close proximity compared to previous years.  

We have planned accordingly, to ensure that the impact on our fulfilment schedule will be kept to a minimum. However, we are expecting delays over the coming weeks. 

We will continue to post regular fulfilment updates via our weekly fulfilment  blog, alongside our social media channels, to keep all backers informed on developments.

Vindication - Orange Nebula

The fulfilment start date for Vindication is now scheduled to begin on the week commencing 24th April. Please note: This delay is due to recent changes to our fulfilment schedule. For further information please read our Fulfilment Update above.


With that said, let’s get to it…


As always, the information below is the best projection we can currently give of our schedule over the next few weeks.


Fully Dispatched

Casting Shadows // Tee Turtle
Pirate Borg // Limithron 

*Please allow one week to receive a dispatched/tracking email.

Fulfilment Underway


Blood and Plunder // Firelock Games LLC
Compatible Playmats // Crafting Kingdoms 
Endangered Orphans: House of Rath // Certifiable Studios
Final Girl (Wave 2) // Van Ryder Games
Incantations // Metal Weave
LAX RAX // Cloud Puncher Games
Old School Essentials // Exalted Funeral
Scarface 1920 // Redzen Games
Star Realms Nova // Wise Wizards 


Final Administrative Checks

Binding of Isaac: Requiem // Maestro Media  

Kapow // Wise Wizards

Maximum Apocalypse: Wasted Wilds // Rock Manor Games

Project Data Analysis

 // Studio Midhall

Gift of Tulips (Wave 2) // Weird Giraffe

Vindication 3.0 // Orange Nebula

Warline // El Jay Play

What's on the Menu // Boiling Point


Awaiting Project Arrival From Port 

Nightmare Fuel
// Gaming Ballistics

Thunder Road: Vendetta // QML Restoration Games

Vampire: The Masquerade - CHAPTERS // Flyos


Project On The Water/In The Air

Escape from Project Z
// Raybox Games

Forbidden Lands RPG - Book of Beasts and the Bloodmarch // Free League 

Hull Breach // Anodyne Printware

League of Dungeoneers // Von Braus Publishing

Library Labyrinth // Dissent Games

Miniac // Miniac

Sorcery: Contested Realm // Erik Curiosa

Future Projects


Legends of Void // Twoid

Union Stockyards // Solid Rock Games


Held For Additional Checks



So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?

If you would like further information regarding what each header means please click here.

That’s it for this week, see you next time.

Back to blog


Backer 5635 of Star Realms Nova.
I received nothing yet. How long are you going to take until you sent my pledge?!

Nuno Urbani

Would it be possible to mention something regarding Mosaic in your next post, please? The developers don’t communicate well, but have implied you have the game ready for distribution, but they are in some kind of queue. Thank you!


can you give an estimated date how long the eu shipping for binding of will take?


Should shipping for The binding of isaac not beginn this week, are there yet more delays?


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