EU Fulfilment Update - 15th August

EU Fulfilment Update - 15th August

Greetings one and all, and welcome back to GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.  


Please leave your questions in the comments section below. A member of of marketing team will respond and provide any information that we are able to as soon as possible.

Customer Service Update:

We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.

A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.

Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.


Vampire: The Masquerade - CHAPTERS 

We have been working closely with Flyos and Parcelforce to resolve orders that have been affected by customs issues, which resulted in customs authorities requesting further information. (For further information, please see Kickstarter update #76).

Unfortunately, the requested additional paperwork provided in the allotted time frame has been rejected by customs. We were notified on Monday, July 17th, via Parcelforce that affected orders are now to be returned to our UK hub, despite requesting further delays to ensure that the details requested could be received.

We sincerely apologise for the additional delay caused by factors outside of our and the publisher’s control. Please know that all parties involved have been working nonstop to resolve customs difficulties. Once returned, Vampire: The Masquerade orders will be reshipped immediately to avoid any further delays.

Update 25.07.2023: Dear backers, we are currently waiting for the final confirmation date via the carrier of when orders that have been returned from customs will arrive at our UK hub. We will continue to update the blog with the latest developments as soon as possible.

Update 08.08.2023: We are now receiving orders that have been affected by Customs issues back at our UK hub.

Orders that have already been returned are being processed and prepared to be reshipped at this time. Backers will receive a notification email once the order has been dispatched, which will include new tracking information.

Please note: There are still outstanding orders waiting to be returned from customs to our UK hub. We will continue to provide backers with updates whilst we proceed with shipments.


With that said, let’s get to it…



As always, the information below is the best projection we can currently give of our schedule over the next few weeks.


Fully Dispatched

*Please allow one week to receive a dispatched/tracking email.

The Search for Lost Species // QML Renegade

Fulfilment Underway


Binding of Isaac: Requiem // Maestro Media  
Compatible Playmats // Crafting Kingdoms 
Cubeamajigs // Hit Point Press
Hull Breach // Anodyne Printware
League of Dungeoneers // Von Braus Publishing
Race! Formula 90 // Gotha Games
RPG Encounter Toolboxes - The Veiled Dungeon & The Long Road // Loke Battle Mats
Vampire: The Masquerade - CHAPTERS // Flyos (English language editions)
Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions)
Vindication 3.0 // Orange Nebula


Final Administrative Checks

Fragged Empire 2nd Edition // Design Ministries 

To Save a Kingdom // EN Publishing


Project Data Analysis

Um Actually

Moon // Sinister Fish Games 

Robot Quest Arena // Wise Wizard Games

Unition //
 Lumohedron (On site. Project Data Analysis not yet started).


Awaiting Project Arrival From Port 

KeyForge: Winds of Exchange // Ghost Galaxy, Inc.

Legends of 16-Bit Game Development // Raster Scroll

Tentacle Kitty: Campaign Critters // Tentacle Kitty


Project On The Water/In The Air

Alpujarras + Fisheries of Gloucester
// Dr. Finn's Games

// Moonlight Maps

Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight Club  

Call of Kilforth // Hall or Nothing

Cyberpunk Red: Combat Zone // Monster Fight Club

Deliverance // Lowen Games, LLC

Kabula // Stranger Games Studio


The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild 

The Red Dragon Inn 9 // Slugfest Games

Unfair expansion - Comicbook, Hacker, Kaiju, Ocean & Solo. // Good Games USA

Future Projects

Legends of Void // Twoid


Held For Additional Checks



So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?

If you would like further information regarding what each header means please click here.

That’s it for this week, see you next time.

Back to blog


Hi Thomas! Fulfilment for Cubeamajigs is still currently underway. We believe you maybe referring to the pre-alerts that are sent directly via the courier. Once your order is dispatched, you will receive a dispatch email from ourselves which is the best indicator of when your order is on its way. :)

If you would like any further information on this please see our FAQ here:

- Team GamesQuest

Team GamesQuest

Hi Gamesquest. I got a tracking email 2 weeks ago for my Cubeamajigs package which i was excited about. However it seems to have been in the GLS UK warehouse without moving or updates during those 2 weeks. It this something you can look into?

Kind Regards, Thomas.


Hello Panagiotis Loukas!

Thank you for leaving a comment this week. We are reshipping orders as quickly as possible once returned. Orders are being processed in batches due to the high volume of returns and we currently have returned orders leaving the warehouse daily. Once dispatched, backers will receive a new notification email with tracking details. Due to the process, we are unable to give a time frame of when individual orders will be dispatched.However, if you have any further concerns about your order, please feel free to drop us a direct message on our Facebook page and we will be able to assist. :)

- Team GamesQuest

Team GamesQuest

Thanks for the update. So what’s the timescale for the dispatch of the returned Vampire Chapters games? My tracking from ParcelForce showed that you received the returned game last week but I still haven’t received a new tracking number. When should that be expected?

Panagiotis Loukas

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