EU Fulfilment Update - 1st August
Greetings one and all, and welcome back to GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
Questions
Please leave your questions in the comments section below. A member of of marketing team will respond and provide any information that we are able to as soon as possible.
Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.
A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.
Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.
Vampire: The Masquerade - CHAPTERS
We have been working closely with Flyos and Parcelforce to resolve orders that have been affected by customs issues, which resulted in customs authorities requesting further information. (For further information, please see Kickstarter update #76).
Unfortunately, the requested additional paperwork provided in the allotted time frame has been rejected by customs. We were notified on Monday, July 17th, via Parcelforce that affected orders are now to be returned to our UK hub, despite requesting further delays to ensure that the details requested could be received.
We sincerely apologise for the additional delay caused by factors outside of our and the publisher’s control. Please know that all parties involved have been working nonstop to resolve customs difficulties. Once returned, Vampire: The Masquerade orders will be reshipped immediately to avoid any further delays.
Update 25.07.2023: Dear backers, we are currently waiting for the final confirmation date via the carrier of when orders that have been returned from customs will arrive at our UK hub. We will continue to update the blog with the latest developments as soon as possible.
Vampire: The Masquerade - CHAPTERS (Non-English language editions)
Backers have recently received an address confirmation email. Please Note: The deadline for the address conformation is Tuesday 1st August 2023, Midnight GMT.
With that said, let’s get to it…
———————————————————————————————————————————————————————————————————————————————————————————
As always, the information below is the best projection we can currently give of our schedule over the next few weeks.
Fully Dispatched
| Drakar och Demoner // Free League |
| Snap Ship Tactics // Snap Ships LLC |
| The Griffon's Saddlebag, Book Two // The Griffon's Saddlebag |
Fulfilment Underway
| Binding of Isaac: Requiem // Maestro Media |
| Compatible Playmats // Crafting Kingdoms |
| Copperforge // Slug Fest Games |
| Hull Breach // Anodyne Printware |
| League of Dungeoneers // Von Braus Publishing |
| RPG Encounter Toolboxes - The Veiled Dungeon & The Long Road // Loke Battle Mats |
| The Search for Lost Species // QML Renegade |
| Vampire: The Masquerade - CHAPTERS // Flyos (English language editions) |
| Vindication 3.0 // Orange Nebula |
Final Administrative Checks
Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions)
Project Data Analysis
Fragged Empire 2nd Edition // Design Ministries
Moon // Sinister Fish Games
Race! Formula 90 // Gotha Games
Awaiting Project Arrival From Port
Project On The Water/In The Air
ATLAS // Moonlight Maps
Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight Club
Call of Kilforth // Hall or Nothing
Cyberpunk Red: Combat Zone // Monster Fight Club
Deliverance // Lowen Games, LLC
KeyForge: Winds of Exchange // Ghost Galaxy, Inc.
Kabula // Stranger Games Studio
Legends of 16-Bit Game Development // Raster Scroll
Miniac // Miniac
Robot Quest Arena // Wise Wizard Games
The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild
Future Projects
Legends of Void // Twoid
Held For Additional Checks
————————————————————————
So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
14 comments
Hello Adrian.
Thank you for popping by this week and leaving a comment. We would recommend checking out the latest update for Binding of Isaac over on our FAQ’s for further information on the split shipments. We will also continue to update it with any further updates in the future when necessary.
https://gamesquest.freshdesk.com/support/solutions/articles/29000043938-binding-of-isaac-project-updates
- Team GamesQuestHello Sébastien! The publisher is directly organising freight for this project so we would recommended reaching out to the publisher on this occasion. Apologies that we are unable to provide further information on this occasion.
Hello John! Fulfilment for Star Realms Nova is now complete. Can you please drop us a message on our Facebook page @gamesquest and we can quickly check the status of your order for you and assist further if needed.
- Team GamesQuest
Hello Thomas! The picking station is currently being prepped for the upcoming fulfilment for Cubeamajigs. The fulfilment start date of Cubeamajigs had been delayed whilst the team modifies new data provided by the publisher to make necessary adjustments to pricing. We are actively collaborating with the publisher to resolve any outstanding issues, and once finalized, we anticipate no further delays to the fulfilment of Cubeamajigs. :)
- Team GamesQuest
Hi. When you are going to send the remaining items of Binding of Isaac? Because I receive the first package several months ago, and still waiting for the splitted shiping items.
Dear Gamesquest Team,
I am very unhappy with how my support ticket was handled by your team. After waiting a month for a reply to my question on current status of my VtM: CHAPTERS and a potential ETA, I met with an answer that the status is “Delivered” and it should be ok now, after which the ticket was closed…
Well, it’s true that the package was delivered, but it was delivered back to you, to the UK after failing Neuenstein customs, not to me in Poland.
Could you please not make me wait another month for a reply here? It’s August already and I still have no specific information on my order, nor any potential dates when I could expect this to come to me.
It has been incredibly taxing to deal with this situation, you know it yourselves, as do many other people who ordered this game. But please, despite that, try to show some semblance of responsibility and ownership for such a failure and provide us with specific information when this will be resolved.
Kind (however very disheartened) regards,
JK