EU Fulfilment Update - 21st March

EU Fulfilment Update - 21st March

Greetings one and all, and welcome back to website! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.  

Anyhow, just a reminder that any questions left will be answered on a Thursday over on GamesQuestions. If you have any questions make sure to get them in by 9am Thursday Morning. 

Keep an eye on our social channels for fulfilment updates and news.


Customer Service Update:

We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 15 working days. We would like to apologise for the delay and any inconvenience caused.

Please be aware: Due to the way our system works, when you reply to your own ticket it's reduced in priority. Please do not respond to your support ticket to avoid further delays.


Fulfilment Update: 

We are currently in our busiest period of the year following Chinese New Year, in which manufacturers and ports close for up to one month. As we have experienced in previous years, we are now receiving a high number of shipments due to a backlog of containers arriving from China.  

This has been exacerbated with the addition of covid shutdowns in China that affected shipments and manufacturing earlier in the year. This combination has now resulted in a higher number of shipments arriving at our warehouse in close proximity compared to previous years.  

We have planned accordingly, to ensure that the impact on our fulfilment schedule will be kept to a minimum. However, we are expecting delays over the coming weeks. 

We will continue to post regular fulfilment updates via our weekly fulfilment  blog, alongside our social media channels, to keep all backers informed on developments.

The Binding of Isaac Fulfilment Update:

Hello Backers of The Binding of Isaac. We have been made aware of some confusion caused by last week’s episode of GamesQuestions. During the episode, it was stated that The Binding of Isaac is currently in Project Data Analysis, and there wasn’t a fulfilment start date we were able to provide at that time.

We would like to confirm that the fulfilment of The Binding of Isaac is scheduled to start on the week commencing March 27th and would like to apologise for any confusion or concern caused on this occasion.



With that said, let’s get to it…


As always, the information below is the best projection we can currently give of our schedule over the next few weeks.


Fully Dispatched

CastleScape // Praetorian Games 
NEXUS: Arena Combat Systems // D-Verse Publishing

*Please allow one week to receive a dispatched/tracking email.

Fulfilment Underway


Auroboros: Coils of the Serpent // Warchief Gaming
Casting Shadows // Tee Turtle
Compatible Playmats // Crafting Kingdoms 
Endangered Orphans: House of Rath // Certifiable Studios
Final Girl (Wave 2) // Van Ryder Games
Incantations // Metal Weave
Mosaic // University Games 
Old School Essentials // Exalted Funeral
Power Rangers Graphic Novels // Boom! Studios
Star Realms Nova // Wise Wizards 
Pirate Borg // Limithron 


Final Administrative Checks


Blood and Plunder // Firelock Games LLC



Project Data Analysis


Gift of Tulips (Wave 2) // Weird Giraffe

Kapow // Wise Wizards

LAX RAX // Cloud Puncher Games

Maximum Apocalypse: Wasted Wilds // Rock Manor Games

Scarface 1920 // Redzen Games

Vindication 3.0 // Orange Nebula


Awaiting Project Arrival From Port 


Beast // Studio Midhall

Binding of Isaac: Requiem // Maestro Media 

Nightmare Fuel
// Gaming Ballistics


Project On The Water/In The Air


Escape from Project Z // Raybox Games

Hull Breach // Anodyne Printware

Library Labyrinth // Dissent Games

Miniac // Miniac

Sorcery: Contested Realm // Erik Curiosa

Warline // El Jay Play

What's on the Menu // Boiling Point

Future Projects


Legends of Void // Twoid

Union Stockyards // Solid Rock Games


Held For Additional Checks



So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?

If you would like further information regarding what each header means please click here.

That’s it for this week, see you next time.

Back to blog


15 days? My ticket goes unanwered for three months now… When is My missing pledge reward being handeld?


Hi, what does it mean for Vindication to be on Project Data Analysis? How much more time do you expect for the shipping to start?


Thank you to everyone who has left a question on this week’s blog. Please keep an eye out for the GamesQuestions video for your answers.

- Team GamesQuest


when will shipment of Kapow will begin for EU ?
Wise Wizards told us we would have it for Christmas, then January 21th they told us shipment should begin shortly, and we have no news since then.
Could we have some estimated time for shipment/delivery please ?
Thanks by advance.


Hey guys, how is the percentage of Casting Shadows delivered? When can I expect a small-medium size package to arrive? I’m starting to worry about mine being missing.


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