EU Fulfilment Update - 24th October
Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
Questions
Please leave your questions in the comments section below. A member of of marketing team will respond and provide any information that we are able to share as soon as possible.
Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.
A record number of support tickets have been received, which has caused the delay. If this has negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform you that our brand-new customer service representatives are on board and ready to help backers with their inquiries.
Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.
Vampire: The Masquerade - CHAPTERS
We have been in close communication with our courier, Parcelforce regarding the on-going issues of customs clearance via GLS/German Customs. The issue has affected a small number of orders, and after an in-depth investigation conducted by Parcelforce, we have been made aware of a transmission error, which has resulted in a portion of orders failing to update with the correct customs data despite having been transmitted.
After multiple meetings, we have been reassured that affected orders can now be re-processed and are expected to clear customs. The remaining orders which are ready to be dispatched will be collected via the courier within the next few days from our UK Hub. For orders that are currently being held at customs, we have been assured that now proof of payment has been provided, these orders will now also clear customs.
Please note: A number of orders that are being re-processed will require new tracking information which will be sent via email. We sincerely apologise for the inconvenience caused by factors outside of our and the publisher’s control and understand the frustration the situation has caused.
We will continue to monitor the situation and provide further updates where necessary.
In the meantime, if backers are missing any items from their order on delivery, please contact our customer service team here.
Please see our FAQ's for reference on all Vampire: CHAPTERS updates here.
The Deck of Many Animated Spells:
We sincerely apologise for the error and inconvenience caused, and we ask that any backers who have been affected to contact our customer service team.
UK Backers: Please contact our customer service team with the following subject title:
The Deck of Many Animated Spells – UK – Duplicate Order - [NAME]
The Deck of Many Animated Spells – EU – Duplicate Order - [NAME]
To contact our customer service team please submit a ticket here:
Alternatively, if a second parcel delivery attempt is made, please refuse the parcel if possible. After refusal, the package will be returned to sender with no more action necessary.
With that said, let’s get to it…
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Get your flicking finger ready to see off the Space Pirates in the latest expansion for FlickFleet, the space battle dexterity game that Tabletop Gaming Magazine rated 'Must-Play'.
Click Here To Follow Flick Fleet
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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.
Fully Dispatched
| Alpujarras + Fisheries of Gloucester // Dr. Finn's Games |
| Cubeamajigs // Hit Point Press |
| Cubed: Next Level Dominos // Friendly Rabbit |
| KeyForge: Winds of Exchange // Ghost Galaxy, Inc. |
| Overisles // Hatchings Games |
| Moon // Sinister Fish Games |
| Legends of 16-Bit Game Development // Raster Scroll |
| Vampire: The Masquerade - CHAPTERS // Flyos (English language editions) |
| Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions) |
Fulfilment Underway
| Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight Club |
| Call of Kilforth // Hall or Nothing |
| Gamemaster Survival Guide // DMDave Publishing |
| Hull Breach // Anodyne Printware |
| Kinfire Chronicles: Night's Fall // Incredible Dreams Studio |
| Lawyer Up D1 & S2 // Rock Manor Games |
| League of Dungeoneers // Von Braus Publishing |
| Mosaic Expansion: Wars & Disasters // University Games |
| Robot Quest Arena // Wise Wizard Games |
| The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild |
| The Deck of Many Animated Spells, Tarot and More for 5e // Hit Point Press |
| Vampire: The Masquerade - CHAPTERS // Flyos (English language editions) |
| Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions) |
Final Administrative Checks
Project Data Analysis
Alpujarras + Fisheries of Gloucester // Dr Finn's Games (On site. Project Analysis not yet started).
ATLAS // Moonlight Maps
Cyberpunk Red: Combat Zone // Monster Fight Club
Deliverance // Lowen Games, LLC
Ducks in Tow and the Bugs & Slugs Expansion // First Fish Games
Exordium: Ionna - Chaos & Pirate Setting for 5E // Seventh Sense Studio (On site. Project Data Analysis not yet started).
HECKNA // Hit Point Press
Kabula // Stranger Games Studio
Miniac // Miniac
Return to Dark Tower // Restoration Games
The Red Dragon Inn 9 // SlugFest Games
Unfair expansion - Comicbook, Hacker, Kaiju, Ocean & Solo. // Good Games USA (On site. Project Data Analysis not yet started).
Unition // Lumohedron (On site. Project Data Analysis not yet started).
Unsettled // Orange Nebula
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Click Here To Back Now!
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Awaiting Project Arrival From
Project On The Water/In The Air
Bark Avenue // TerreDice Games
Future Projects
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Held For Additional Checks
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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
19 comments
A Message from “Parcelforce Worldwide” tells me “You have a shipment being sent from Monster Fight Club that is due to be despatched on 12/10/2023 using our Euro Priority service”
This sounds like the parcel is on the rail/road since 18 days? The Tracking status is still “Adviced”.
Any idea when the „data analysis“ for Cyberpunk Combat Zone will be finished?
It is already stuck a long time while the rest of the world has been fullfilled and even retail gets regular shipments.
Hi @Team GamesQuest
I did what you told me: I contacted the GLS International support. Here is their answer, received today:
“Hello Jonathan,
Thank you for contacting our service.
I have just checked your file and I confirm that your package is still on its way.
However, since it has not yet arrived in France, I do not yet have access to detailed tracking.
So, I invite you to contact your sender to make them part of the situation and open a complaint.
Wishing you a great day.
Sincerely.
The customer team.”
(translated from french with Google translation)
I don’t want to see GLS and you playing table tennis with a situation that concern me and my parcel.
So could you please check with GLS UK (since it’s not in France and seems to be stuck in UK) what is going on?
Please?
Thanks per advance again
Regards
Jonathan
Thanks for the response. So if I contact customer service I will get a respond in a month about the tracking status? (21 working days). Thats not helpful.
Ivo001, Samuel
Please contact Customer Services about your Borderlands delivery, as they will have access to shipping information to chase for you.-Team GamesQuest