EU Fulfilment Update - 24th October

EU Fulfilment Update - 24th October

Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.  


Please leave your questions in the comments section below. A member of of marketing team will respond and provide any information that we are able to share as soon as possible.

Customer Service Update:

We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.

A record number of support tickets have been received, which has caused the delay. If this has negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform you that our brand-new customer service representatives are on board and ready to help backers with their inquiries.

Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.


Vampire: The Masquerade - CHAPTERS 

We have been in close communication with our courier, Parcelforce regarding the on-going issues of customs clearance via GLS/German Customs. The issue has affected a small number of orders, and after an in-depth investigation conducted by Parcelforce, we have been made aware of a transmission error, which has resulted in a portion of orders failing to update with the correct customs data despite having been transmitted.

After multiple meetings, we have been reassured that affected orders can now be re-processed and are expected to clear customs. The remaining orders which are ready to be dispatched will be collected via the courier within the next few days from our UK Hub. For orders that are currently being held at customs, we have been assured that now proof of payment has been provided, these orders will now also clear customs.

Please note: A number of orders that are being re-processed will require new tracking information which will be sent via email. We sincerely apologise for the inconvenience caused by factors outside of our and the publisher’s control and understand the frustration the situation has caused.

We will continue to monitor the situation and provide further updates where necessary.

In the meantime, if backers are missing any items from their order on delivery, please contact our customer service team here.

Please see our FAQ's for reference on all Vampire: CHAPTERS updates here.


The Deck of Many Animated Spells:
The Deck of Animated Spells is currently in the process of being fulfilled. Unfortunately, some backers who had previously already received their order will have now received or will soon receive a second duplicate order as a result of a clerical error.

We sincerely apologise for the error and inconvenience caused, and we ask that any backers who have been affected to contact our customer service team.

UK Backers: Please contact our customer service team with the following subject title:
The Deck of Many Animated Spells – UK – Duplicate Order - [NAME]

EU Backers: Please contact our customer service team with the following subject title:
The Deck of Many Animated Spells – EU – Duplicate Order - [NAME]

To contact our customer service team please submit a ticket here:

Alternatively, if a second parcel delivery attempt is made, please refuse the parcel if possible. After refusal, the package will be returned to sender with no more action necessary.


With that said, let’s get to it…




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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.


Fully Dispatched

*Please allow one week to receive a dispatched/tracking email.

Alpujarras + Fisheries of Gloucester // Dr. Finn's Games
Cubeamajigs // Hit Point Press
Cubed: Next Level Dominos // Friendly Rabbit
KeyForge: Winds of Exchange // Ghost Galaxy, Inc.
Overisles // Hatchings Games
Moon // Sinister Fish Games 
Legends of 16-Bit Game Development // Raster Scroll
Vampire: The Masquerade - CHAPTERS // Flyos (English language editions)
Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions)

Fulfilment Underway


Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight Club 
Call of Kilforth // Hall or Nothing
Gamemaster Survival Guide // DMDave Publishing
Hull Breach // Anodyne Printware
Kinfire Chronicles: Night's Fall // Incredible Dreams Studio
Lawyer Up D1 & S2 // Rock Manor Games
League of Dungeoneers // Von Braus Publishing
Mosaic Expansion: Wars & Disasters // University Games
Robot Quest Arena // Wise Wizard Games
The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild 
The Deck of Many Animated Spells, Tarot and More for 5e // Hit Point Press
Vampire: The Masquerade - CHAPTERS // Flyos (English language editions)
Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions)


Final Administrative Checks

HECKNA // Hit Point Press
The Red Dragon Inn 9 // SlugFest Games


Project Data Analysis

Alpujarras + Fisheries of Gloucester // 
Dr Finn's Games  (On site. Project Analysis not yet started). 

ATLAS // Moonlight Maps

Broken Tales

Cyberpunk Red: Combat Zone // Monster Fight Club

Deliverance // Lowen Games, LLC

Ducks in Tow and the Bugs & Slugs Expansion // First Fish Games

Exordium: Ionna - Chaos & Pirate Setting for 5E // Seventh Sense Studio (On site. Project Data Analysis not yet started).

HECKNA //  Hit Point Press

Kabula // Stranger Games Studio

Miniac // Miniac

Return to Dark Tower // Restoration Games

The Red Dragon Inn 9 // SlugFest Games 

Unfair expansion - Comicbook, Hacker, Kaiju, Ocean & Solo. // Good Games USA (On site. Project Data Analysis not yet started).

Unition // Lumohedron (On site. Project Data Analysis not yet started).

Unsettled // Orange Nebula 




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Awaiting Project Arrival From



Project On The Water/In The Air

Bark Avenue // TerreDice Games


Future Projects



Held For Additional Checks



So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?

If you would like further information regarding what each header means please click here.

That’s it for this week, see you next time.

Back to blog


+1 Max

Explain yourselves please. Do you have UNSETTLED in your warehouses or not?


Hi Gamesquest. How do you reconcile your “in the water” status for Unsettled with the latest announcement from Orange Nebula saying, among others :

EU/UK:Containers arrived a few days ago, backer data has been delivered. As they work through the orders they will be sending out address confirmation emails.

All containers have successfully crossed oceans, made landfall, cleared customs, cleared secret second customs, been trucked, trained, and retrucked, and have found their way to the various fulfillment centers around the globe!

After much correspondence and triple checking to make sure everything is in order, we can confidently say that all i’s have been dotted, all t’s crossed, and the fulfillment process is officially out of our hands and passed fully to our partners in all regions! All that’s left now is for packages to start hitting trucks!


My Borderlands game shipping has been stuck for 12 days already on this:

The parcel was handed over to GLS.
12 October, 5:15 PM
Coventry International Hub , Great Britain


Hi, 2 weeks ago I received an email saying that my borderlands copy was due to be despatched on 12/10/2023, does this means 10 of december? because 12 days after october 10th the tracking still says they didn’t get the package yet to send it to me and I’m getting worried.


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