EU Fulfilment Update - 7th November
Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
Questions
Please leave your questions in the comments section below. A member of of marketing team will respond and provide any information that we are able to share as soon as possible.
Monster Fight Club:
Greetings backers for Cyberpunk and Borderlands. We are aware that there has been some confusion caused regarding the fulfilment timeline, and tracking details.
Tracking: If you are a backer that has previously received a delivery notification via the courier, please note that this is a pre-alert. The pre-alert indicates that a service has been selected for your delivery and does not reflect that your order has been dispatched. We understand how the pre-alert has caused confusion on this occasion and we are sorry for any inconvenience caused.
Backers will receive an email from GamesQuest once their orders have been dispatched, and tracking should begin to update within 48 hours. We hope this helps clear any confusion caused by the tracking on this occasion.
Borderlands®: Mister Torgue's Arena of Badassery™: Fulfilment is now underway. If you are a backer, you will have now received a dispatch email, or will receive one shortly.
Cyberpunk Red: Combat Zone: We understand that there are many eager backers waiting to receive their copies. Our team are working to ensure that fulfilment starts as soon as possible, once the fulfilment of Borderlands®: Mister Torgue's Arena of Badassery™ is complete.
As of today (01.11.2023), Cyberpunk Red: Combat Zone is still currently in Project Data Analysis. We understand the frustration caused due to the amount of time Cyberpunk has spent at this stage. This has been due to necessary amendments required for the data to be finalised, and we have been collaborating with the publisher to rectify the data. For full transparency, the data is now complete, and we finalising the packing configuration. Once complete, the packaging will then be sent to the publisher for approval.
We expect Cyberpunk Red to be in Final Admin Checks shortly and will continue to provide further updates when needed.
Hit Point Press:
A number of backers who are now receiving their orders will notice that in some cases, items are missing from their shipment. Please note: The missing items will not be listed on the invoice that is included in the shipment; however, GamesQuest has a log of the orders which were affected.
We are currently processing new orders to create a second shipment for backers who are missing items, so there is no need to reach out and confirm at this time.
Once the second shipment is underway, backers will receive a new dispatch email with tracking details. Please note: If you have not yet received a shipping notification via GamesQuest, your order has not been affected.
Bundles that contain: Animated Tarot: Deluxe Edition are missing the following item: Reading Mats and Pins
Bundles that contain: Animated Tarot: Base Edition are missing the following item: The Diamond Reading Mat
The following bundles: All New & Deluxe Bundle: All New are missing the following item: Humblewood Animated Deck
As always, we will continue to provide further updates when necessary.
With that said, let’s get to it…
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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.
Fully Dispatched
| Alpujarras + Fisheries of Gloucester // Dr Finn's Games |
| Cubed: Next Level Dominos // Friendly Rabbit |
| HECKNA (Book) // Hit Point Press |
| KeyForge: Winds of Exchange // Ghost Galaxy, Inc. |
| Lawyer Up D1 & S2 // Rock Manor Games |
| The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild |
Fulfilment Underway
| Big Box Dungeon Doors // Loke LTD |
| Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight Club |
| Return to Dark Tower // Restoration Games |
| League of Dungeoneers // Von Braus Publishing |
| Miniac // Miniac |
| Robot Quest Arena // Wise Wizard Games |
| The Deck of Many Animated Spells, Tarot and More for 5e // Hit Point Press |
Final Administrative Checks
Call of Kilforth // Hall or Nothing
Ducks in Tow and the Bugs & Slugs Expansion // First Fish Games
The Red Dragon Inn 9 // SlugFest Games
Unfair expansion - Comicbook, Hacker, Kaiju, Ocean & Solo. // Good Games USA
Unition // Lumohedron
Project Data Analysis
ATLAS // Moonlight Maps
Cyberpunk Red: Combat Zone // Monster Fight Club
Exordium: Ionna - Chaos & Pirate Setting for 5E // Seventh Sense Studio (On site. Project Data Analysis not yet started).
FatesEnd: Furhaven // Kimbolt LLC
HECKNA (Box Set) // Hit Point Press (On site. Project Data Analysis not yet started).
If I Were A Lich Man // Hit Point Press
Kabula // Stranger Games Studio
The Dark Crystal 40th Anniversary Library // BOOM! Studios
Unsettled // Orange Nebula
Awaiting Project Arrival From
Homeworld Fleet Command // Modiphius
Project On The Water/In The Air
Daybreak // Palm Court
Dice Tomb Vol 2 // Artefact Games
Frameamajigs // Hit Point Press
Kuiperium // White Water Castle
Lying Pirates // Nordic Pirates Games
Quest Calender // Sundial Games LLC
Future Projects
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Held For Additional Checks
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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
9 comments
Hey GameQuest, tbh, I’m really angry at you about “Unsettled”, why is taking sooo long?!
Hi Fredrik! Thank you for leaving a comment this week, and we are sorry to hear that your order has not updated since the 4th October. Can you please submit a ticket with our customer service team at: https://gamesquest.freshdesk.com/support/solutions/29000015864
This will allow the team to investigate your order and provide further information. Once you have submitted a ticket, we will be able to reach out to the courier on your behalf to investigate if needed.
- Team GamesQuest
Hi,
maybe this has been addressed elsewhere, but I need to understand what the situation is with the RobotQuest delivery. I (and reading the Kickstarter comments – I am not alone) got a “Your Wise Wizard Games order has been shipped! Your parcel should be with you within the next 4 – 7 working days.” on oct 4th, which is more than a month ago. Should I be concerned, or is there a reason for this that is not obvious?
Cheers
Fredrik
Hello Oliver Polo and Jon. Thank you for leaving a comment on this weeks fulfilment blog. Unfortunately, we don’t have a timeline to provide at the moment for Unsettled as it’s still currently in Project Data Analysis. In the meantime, we can only recommend keeping an eye on the blog. We will provide further information as soon as we are able to.
- Team GamesQuest
Hello Joe! We are sorry to hear that you are feeling disappointment that have have not received a dispatch email just yet. However we are happy to have a space where we can hopefully ease any concerns you may have.
Fulfilment is still currently underway for Borderlands, and to ease any concerns there are no issues with the fulfilment, just a large number of orders to pack and dispatch, and we are currently expecting to complete fulfilment in the next few days.
The dispatch email is triggered once the courier has scanned the parcel into their system. With orders still waiting to be packed and dispatched, not all backers will have received this email just yet. If backers have not received a dispatch email once the project is listed as fully dispatched, we would ask backers to reach out and we can assist further. However, we would ask backers to please allow one week to receive a dispatched/tracking email, as sometimes there can be a delay for the courier to scan the parcel into their system.
We hope this information is useful and that your dispatch email is with you shortly :).
- Team GamesQuest