UK & ROW Fulfilment Update - 31st October
Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the UK & ROW Fulfilment Update.
Customer Service Update:
A record number of support tickets have been received, which has caused the delay. If this has negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform you that our brand-new customer service representatives are on board and ready to help backers with their inquiries.
Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.
Monster Fight Club:
Greetings backers for Cyberpunk and Borderlands. We are aware that there has been some confusion caused regarding the fulfilment timeline, and tracking details.
Tracking: If you are a backer that has previously received a delivery notification via the courier, please note that this is a pre-alert. The pre-alert indicates that a service has been selected for your delivery and does not reflect that your order has been dispatched. We understand how the pre-alert has caused confusion on this occasion and we are sorry for any inconvenience caused.
Backers will receive an email from GamesQuest once their orders have been dispatched, and tracking should begin to update within 48 hours. We hope this helps clear any confusion caused by the tracking on this occasion.
Borderlands®: Mister Torgue's Arena of Badassery™: Fulfilment is now underway. If you are a backer, you will have now received a dispatch email, or will receive one shortly.
Cyberpunk Red: Combat Zone: We understand that there are many eager backers waiting to receive their copies. Our team are working to ensure that fulfilment starts as soon as possible, once the fulfilment of Borderlands®: Mister Torgue's Arena of Badassery™ is complete.
As of today (01.11.2023), Cyberpunk Red: Combat Zone is still currently in Project Data Analysis. We understand the frustration caused due to the amount of time Cyberpunk has spent at this stage. This has been due to necessary amendments required for the data to be finalised, and we have been collaborating with the publisher to rectify the data. For full transparency, the data is now near completion, and we are planning to complete the packaging analysis today, which will then be sent to the publisher for approval.
We expect Cyberpunk Red to be in Final Admin Checks shortly and will continue to provide further updates when needed.
With that said, let’s get to it…
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Click Here To Back Now!
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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.
Fully Dispatched
*Please allow one week to receive a dispatched/tracking email
| Cubeamajigs // Hit Point Press |
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Keyforge: Winds of Exchange // Ghost Galaxy, Inc (CN Hub) |
| Legends of 16-Bit Game Development // Raster Scroll |
| Mosaic Expansion: Wars & Disasters // University Games |
| Nordic Heritage Collection - Vedur // Gamia Games |
| Overisles // Hatchlings Games |
| The Fifth Edition Gamemaster's Survival Guide // DMDave Publishing |
| The Oracles of Aughra // Sarsen Games |
| Utopia // Gravity Games |
| Vampire: The Masquerade - CHAPTERS // Flyos |
Fulfilment Underway
| Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight Club |
| HECKNA (Book Only)// Hit Point Press |
| Keyforge: Winds of Exchange // Ghost Galaxy, Inc |
| Lawyer Up D1 & S2 // Rock Manor Games |
| League of Dungeoneers // Von Braus Publishing |
| Robot Quest Arena // Wise Wizard Games |
| The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild |
| Big Box of Dungeon Doors // Loke Ltd |
| The Deck of Many Animated Spells, Tarot and More for 5e // Hit Point Press |
Final Administrative Checks
Project Data Analysis
Age of Rome // Teetotum Games Studio
Alphabet Stoop // Pops & Bejou
Bark Avenue // TerreDice Games
Cyberpunk Red: Combat Zone // Monster Fight Club
Dungeons of Doria // Viktor Ahrens
Dungeon Scribe's Magical Oddities Card Decks // Dungeon Scribe
Exordium: Ionna - Chaos & Pirate Setting for 5E // Seventh Sense Studio (On site. Not yet started Project Data Analysis.)
FatesEnd: Furhaven // Kimbolt LLC (On site. Not yet started Project Data Analysis.)
Feralis: Obscure Land // Deer Games Studio
Kabula // Stranger Games Studio
Mantle of the Keeper // Strong Box Games
Miniac // Miniac
Return to Dark Tower // Restoration Games
The Dark Crystal 40th Anniversary Library // BOOM!
They Live: Assault on Cable 54 // Iconiq Studios
Unition // Lumohedron
Unsettled // Orange Nebula
Weimar // Skellig Games
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Click Here To Back Now!
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Awaiting Project Arrival From Port
Keyforge: Winds of Exchange // Ghost Galaxy, Inc (AU Hub)
Project On The Water/In The Air
Dice Tomb Vol 2 // Artefact Games
HECKNA (Box)// Hit Point Press
Heliana's Guide to Monster Hunting // Plane Shift Press LLC
Daybreak // Palm Court
Ivion Season 2: Winter's Bite // Luminary Games
Kuiperium // Whitewater Castle
Vampire Hunter D: Message from Mars // Unified Pictures
Future Projects
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Held For Additional Checks
So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
As always, the information below is the best projection we can currently give of our schedule over the next few weeks.
18 comments
Hello Ståle! Thank you for leaving a question this week. The fulfilment of Borderlands is still currently underway for UK/EU orders and we have now passed the 60% completion mark.
We are aware of the confusion caused by a pre-alert that was sent out to backers in advance of the fulfilment starting. The pre-alert indicates that a service has been selected for your delivery and does not reflect that your order has been dispatched. Backers will receive an email from GamesQuest once their orders have been dispatched, and tracking should begin to update within 48 hours. If you are a backer who has previously received a pre-alert and the tracking has not updated, please keep an eye out for a notification email from ourselves over the next week.
We hope the above clears up any confusion, but if you have any further questions please let us know :).
- Team GamesQuest
Hello DS and thank you for leaving a comment on this week’s blog. Regarding EOS – Island of Angels, we have not sent out any address confirmations for this project and would recommend reaching out to the publisher directly for further information on your order/fulfilment centre.
As for HECKNA, it would seem there has been a mistake on the fulfilment blog that has now been corrected. The books for HECKNA are currently being dispatched and an address notification email/address confirmation was sent out in advance. Not all backers for HECKNA are expecting a shipment of the book but if you believe you are, please feel free to drop us a DM on our Facebook page @gamesquest and we can assist further. :)
The HECKNA games are to be delivered at a later date, and just like the books, an address notification email will be sent to backers once we are at that stage. HECKNA (game) is currently listed under ‘on the water’ whilst the marketing team who run the blog awaits confirmation on the current status.
- Team GamesQuest :)
Hello Dt and Moogie. Thank you for leaving a comment on this weeks blog. As of today (01.11.2023), Cyberpunk Red: Combat Zone is still currently in Project Data Analysis. We understand the frustration caused due to the amount of time Cyberpunk has spent at this stage. This has been due to necessary amendments required for the data to be finalised, and we have been collaborating with the publisher to rectify the data. For full transparency, the data is now near completion, and we are planning to complete the packaging analysis today, which will then be sent to the publisher for approval.
Borderlands®: Mister Torgue’s Arena of Badassery™, from Monster Fight Club is currently underway and our team are working to ensure that the fulfilment for Cyberpunk Combat Zone starts as soon as possible once Borderlands is complete.
- Team GamesQuest
Hi Gamesquest,
Did you send out Vindication 3 Rectification Kits to Chaos cards? They told me they were getting them when I emailed them but I’ve not heard anything since.
Regarding the borderlands kickstarter. Is there any notion about when non UK and Non EU people will start seeing tracking etc?