UK & ROW Fulfilment Update - 31st October

UK & ROW Fulfilment Update - 31st October

Greetings one and all, and welcome back to the GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the UK & ROW Fulfilment Update.


Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.

A record number of support tickets have been received, which has caused the delay. If this has negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform you that our brand-new customer service representatives are on board and ready to help backers with their inquiries.

Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.

Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.


Monster Fight Club: 

Greetings backers for Cyberpunk and Borderlands. We are aware that there has been some confusion caused regarding the fulfilment timeline, and tracking details.

Tracking: If you are a backer that has previously received a delivery notification via the courier, please note that this is a pre-alert. The pre-alert indicates that a service has been selected for your delivery and does not reflect that your order has been dispatched. We understand how the pre-alert has caused confusion on this occasion and we are sorry for any inconvenience caused.

Backers will receive an email from GamesQuest once their orders have been dispatched, and tracking should begin to update within 48 hours. We hope this helps clear any confusion caused by the tracking on this occasion.

Borderlands®: Mister Torgue's Arena of Badassery™:  Fulfilment is now underway. If you are a backer, you will have now received a dispatch email, or will receive one shortly.

Cyberpunk Red: Combat Zone: We understand that there are many eager backers waiting to receive their copies. Our team are working to ensure that fulfilment starts as soon as possible, once the fulfilment of Borderlands®: Mister Torgue's Arena of Badassery™ is complete.

As of today (01.11.2023), Cyberpunk Red: Combat Zone is still currently in Project Data Analysis. We understand the frustration caused due to the amount of time Cyberpunk has spent at this stage. This has been due to necessary amendments required for the data to be finalised, and we have been collaborating with the publisher to rectify the data. For full transparency, the data is now near completion, and we are planning to complete the packaging analysis today, which will then be sent to the publisher for approval.

We expect Cyberpunk Red to be in Final Admin Checks shortly and will continue to provide further updates when needed.

 

 

    

With that said, let’s get to it…

 

———————————————————————————————————————————————————————————————————————————————————————————

 



 
Book of Skulls: Slayers of Eragoth is a huge dungeon-crawling adventure for 2-4 players where 2 teams battle to both save and destroy the continent of Eragoth. Fans of metal music and fantasy, now is your time to become a Slayer! 

Click Here To Back Now!

———————————————————————————————————————————————————————————————————————————————————————————

 

As always, the information below is the best projection we can currently give of our schedule over the next few weeks.

Fully Dispatched

 *Please allow one week to receive a dispatched/tracking email

Cubeamajigs // Hit Point Press

Keyforge: Winds of Exchange // Ghost Galaxy, Inc (CN Hub)

Legends of 16-Bit Game Development // Raster Scroll 
Mosaic Expansion: Wars & Disasters // University Games
Nordic Heritage Collection - Vedur // Gamia Games
Overisles // Hatchlings Games
The Fifth Edition Gamemaster's Survival Guide // DMDave Publishing
The Oracles of Aughra // Sarsen Games
Utopia // Gravity Games
Vampire: The Masquerade - CHAPTERS // Flyos



Fulfilment Underway

 

Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight Club
HECKNA (Book Only)//  Hit Point Press
Keyforge: Winds of Exchange // Ghost Galaxy, Inc
Lawyer Up D1 & S2 // Rock Manor Games
League of Dungeoneers // Von Braus Publishing
Robot Quest Arena // Wise Wizard Games
The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild
Big Box of Dungeon Doors // Loke Ltd
The Deck of Many Animated Spells, Tarot and More for 5e // Hit Point Press


Final Administrative Checks

ATLAS // Moonlight Maps

Call of Kilforth 
// Hall or Nothing Productions

Deliverance // Lowen GamesLLC

Ducks in Tow and the Bugs & Slugs Expansion // First Fish Games

Injuries & Vile Deeds // Lone Colossus

The Red Dragon Inn 9
 
// SlugFest Games 

Unfair Expansion // Good Games USA 
 

Project Data Analysis


Age of Rome //
Teetotum Games Studio

Alphabet Stoop // Pops & Bejou

Bark Avenue // TerreDice Games

Cyberpunk Red: Combat Zone // Monster Fight Club

Dungeons of Doria // Viktor Ahrens

Dungeon Scribe's Magical Oddities Card Decks // Dungeon Scribe

Exordium: Ionna - Chaos & Pirate Setting for 5E // Seventh Sense Studio (On site. Not yet started Project Data Analysis.)

FatesEnd: Furhaven // Kimbolt LLC (On site. Not yet started Project Data Analysis.)

Feralis: Obscure Land // Deer Games Studio 

Kabula // Stranger Games Studio

Mantle of the Keeper // Strong Box Games

Miniac // Miniac

Return to Dark Tower // Restoration Games

The Dark Crystal 40th Anniversary Library // BOOM!

They Live: Assault on Cable 54 // Iconiq Studios

Unition // Lumohedron

Unsettled // Orange Nebula 

Weimar // Skellig Games

———————————————————————————————————————————————————————————————————————————————————————————

 Proxy War Kickstarter

 

 Proxy War is the ultimate 2-8 player game of cooperation and competition where players become dictators, rebels, and greedy foreign powers. This epic strategy board game has different victory objectives for different players and every 4-8 player match has 2 winners.

Click Here To Back Now!

————————————————————————————————————————————————————————————————————————————————


Awaiting Project Arrival From Port 

 

Keyforge: Winds of Exchange // Ghost Galaxy, Inc (AU Hub)

Project On The Water/In The Air

 

Dice Tomb Vol 2 // Artefact Games

HECKNA (Box)//  Hit Point Press

Heliana's Guide to Monster Hunting
// Plane Shift Press LLC 

Daybreak // Palm Court

Ivion Season 2: Winter's Bite // Luminary Games

Kuiperium // Whitewater Castle

Vampire Hunter D: Message from Mars // Unified Pictures



Future Projects

-

 

Held For Additional Checks



 

————————————————————————

So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.

Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.

That’s it for this week, see you next time.

As always, the information below is the best projection we can currently give of our schedule over the next few weeks.

Back to blog

18 comments

Hello Miles! Unfair is still currently in Final Admin Checks. Once completed, Unfair will join the fulfilment queue along with the additional projects that are already ready for fulfilment.

We cannot provide an estimate start date at this time, however if you would like further information of what is included in Final Admin Checks, please see our breakdown here: https://www.gamesquest.co.uk/blogs/gamesquest-blog-comments-off/fulfilment-update-statuses

Team GamesQuest

Hi Terry! Thank you for the comment and sorry that your question was missed previously. We can confirm that all orders for the fulfilment of Vindication 3 – Rectification Kits are now marked as fully dispatched on our system. If Chaos Cards were expecting an order from us, it will now either be on route or has been delivered.

- Team GamesQuest

Team GamesQuest

Unfair expansion is available at retail on Tuesday? What is that about? You should be shipping to backers first.

Really poor effort Shipquest, what are you doing …

Miles

Lets try again….

Hi Gamesquest,

Did you send out Vindication 3 Rectification Kits to Chaos cards? They told me they were getting them when I emailed them but I’ve not heard anything since.

Terry

Helllo Ståle Lygre Hoff! Our bad there, we should have clarified UK and Rest of World fulfilment is now underway. Fulfilment will continue into the week commencing 6th November and is expected to continue throughout the week. In the meantime, we would recommend keeping an eye out for a dispatch email over the next week.

- Team GamesQuest

Team GamesQuest

Leave a comment

Please note, comments need to be approved before they are published.